Resident Service Specialist
Udr - Opening Doors To Your Future
Coordinate resident services, move‑ins, and community administration.
1 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Washington, DC
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Management
Real Estate Investment
Development
Construction
Design
Architecture
Engineering
Consulting
Sector Specialisms
Program/Project Management
Training Services
Operations and Maintenance Support
Security
Administrative Personnel
Scientists
Professional Technical Staff
Maintenance
Role
What you would be doing
move-in orientation
crm management
onesite scanning
market reports
amenity inspection
customer service
- Ensure each new resident has a move-in orientation conducted by appointment.
- Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
- Walk through all amenities daily to ensure they are stocked and in good condition.
- Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
- Scan all required move-in documents into Onesite.
- Complete market summary and comp reports as directed.
- Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
- Organize incoming packages systematically and distribute as needed.
- Provide superior customer service to internal and external customers.
- May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
- Oversee Pending Tasks.
- Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
- Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
- Interact with walk-in prospects by showing the property if needed and answering questions about the community.
- Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
- Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
- Comply with all Company policies and procedures related to employment.
- Perform Resident Service Manager duties in the absence of the Resident Service Manager.
- Guide walk-in traffic and minimize the wait time.
- Utilize CRM to effectively manage resident relations, service requests and resident communications.
What you bring
associate degree
high school
2 years
residential
office
driver's license
- Associate degree in business administration or equivalent, is preferred.
- Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.
- Minimum of two years of office experience is required.
- High School Diploma, or equivalent, is required.
- Must have and maintain a valid driver’s license unless otherwise noted.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
50,000 Units
Residential Portfolio
The company manages and maintains a vast network of residential units nationwide.
- Committed to offering well-designed, sustainable living spaces.
- Provides premium apartment communities across the United States.
- Has a strong presence in major metropolitan areas.
- Specializes in building, managing, and developing residential properties.
- Known for innovation in creating modern, eco-friendly living environments.
- Maintains high customer satisfaction while delivering value for investors.
- Regularly integrates technology into property management to enhance the resident experience.
- Part of a growing trend toward high-quality rental spaces.
22% Turnover Rate
Employee Retention
The company's associate turnover rate was significantly lower than the industry standard, indicating a strong focus on employee retention.
- Innovative and adaptive corporate culture
- Board integrates ESG into overall risk assessments
- Governance Committee oversees ESG disclosures and sustainability strategy
- ESG Committee led by CEO and senior officers implements and monitors ESG targets
38 Communities
Sustainable Building Certifications
Percentage of the portfolio with LEED or Energy Star certifications.
320+ Projects
Sustainability Initiatives
Completed projects focused on energy, water conservation, and waste reduction across various facilities.
630 EV Ports
Electric Vehicle Infrastructure
Expansion of electric vehicle charging stations, supporting clean transportation.
50k Metric Tons
Carbon Avoided
Cumulative reduction in greenhouse gas emissions through sustainable practices.
- Science-based emissions intensity reduction targets: Scope 1+2 by 40% and Scope 3 by 30% from 2020 to 2035
- Reduced Scope 1+2 emissions intensity by 20% since 2020, halfway to target
- Over 965,000 kWh of renewable energy produced onsite in 2024 across CA, DC, Seattle
- Retired over 146 million kWh in RECs since 2019
- 10.488 million gallons of reclaimed water used for irrigation in 2024
- Compensation for senior execs tied to sustainability metrics
- Net-zero aligned target implicit via science-based GHG reductions by 2035
4.33 Score
Diverse Hiring Metric
The company achieved a 4.33 out of 5 score in its internal hiring metric for including diverse candidates in the interview process in 2023.
- Partnership with National Diversity Council and DEI organizations in 2023
- Gender‑based compensation ratios and promotion metrics included in ESG disclosures
- Compensation analysis conducted in 2022 to ensure pay equity across associate base
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