Sales & Fleet Coordinator

Description

• Develop and demonstrate expertise in BOXX Modular’s products and competitive offerings, using this knowledge to effectively position products and provide sales and service support.
• Address customer disputes and inquiries promptly and professionally, ensuring a high level of service.
• Maintain transportation schedules and related calendars to accurately track unit movements and inventory.
• Drive new and repeat sales by offering timely product and technical information, educating customers on features and benefits to enhance product-related sales and customer satisfaction.
• Recommend additional services or add-ons to rental contracts to enhance customer satisfaction while optimizing profitability.
• Coordinate and communicate with transportation vendors to arrange building deliveries and pickups.
• Issue purchase orders for vendor services, maintenance, repairs, transportation, and other necessary services to meet customer needs.
• Source and set up vendors based on business needs, ensuring competitive rates and terms.
• Prepare and present reports detailing sales activities and revenue performance.
• Conduct fleet inspections and inventory counts periodically as required.
• Provide support to the branch’s sales team by preparing quotations, sales documents, and proposals.
• Verify required repairs, maintenance, and requested add-on services are completed before delivery to the customer.
• Research, identify, contact and qualify potential customers, working closely with the Outside Sales team in driving business growth.
• Respond promptly to incoming customer inquiries and requests, ensuring excellent service.
• Serve as the primary point of contact for service calls and requests related to rented units, coordinating solutions with the Service Technician or external vendors as needed.
• Stay informed on consumer preferences, competitor offerings, local regulations, and product developments by participating in sales meetings, vendor training, trade shows, and reviewing industry publications.
• Proactively generate high-quality leads through cold calling, online bidding platforms, and site visits.
• Follow up with customers post-sale/rental to ensure satisfaction, gather feedback, and resolve any issues, while identifying trends in customer satisfaction.
• Maintain accurate and up-to-date customer information in the CRM system (Salesforce).

Requirements

• Highly organized, detail-oriented, and adaptable to changing priorities.
• Friendly, personable, and capable of building strong, positive and respectful relationships with clients and colleagues.
• Strong communication skills, both written and verbal.
• An expert problem-solver who thrives on bringing calm to chaos, being able to think calmly and clearly during challenging situations to de-escalate and provide effective solutions.
• Previous experience in sales support, administration, inside sales, logistics coordination, or a related role in an operationally focused work environment.
• Self-motivated with the ability to thrive in a fast-paced, dynamic environment.
• Proficiency in computer skills in MS Office, with experience in SAP, NetSuite and SalesForce an asset.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance