Customer Success Specialist at Qualitrol in Fairport, NY | Kablio

Role

Description

client triage

phone support

order management

salesforce

teams

engineering liaison

Triaging and replying to client requests
Act as tier 1 phone support for inbound calls, escalating to appropriate departments
Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
Working with engineering and production teams to ensure a smooth client experience

Requirements

oracle

salesforce

excel

associate degree

power transmission

process improvement

Ability to evaluate problems and propose solutions
Minimum 1 year of related customer service experience
Works within established procedures with moderate supervision
Knowledge of Purchase Order process to shipment, including International.
Strong data entry skills
Associate’s degree preferred
Oracle and Salesforce experience
Collaborates well with teammates and cross-functionally
Attention to detail and ability to quickly learn new processes
Process improvement experience
Knowledge of electric power transmission and distribution
Strong written and verbal communication skills
Able to use formulas and manipulate Microsoft Excel spreadsheets
Bilingual is a plus
Strong phone etiquette and problem-solving skills

Benefits

Up to 100% education reimbursement towards a degree
28 days of paid time off (includes PTO and Holidays)
401k matching (vesting immediately)
Flexible working hours
Health benefits effective from the first day
Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more
Competitive salary
Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

40+ Countries

Global Presence

Provides innovative solutions for predictive maintenance to clients across the globe.

Founded to enhance the performance and reliability of industrial assets through advanced monitoring technologies.
Specializes in providing intelligent solutions for real-time data analysis to improve operational efficiency.
Works across multiple industries, including energy, utilities, and manufacturing, focusing on asset performance management.
Either products such as sensors, monitoring systems, and software to track and optimize critical equipment.
Recognized for its cutting-edge technologies that prevent unplanned downtimes and extend asset life.
Partnered with major power, utility, and manufacturing companies to safeguard high-value assets and reduce operational risks.

Culture + Values

We build extraordinary teams for extraordinary results
Customer success inspires our innovation
Kaizen is our way of life
We compete for shareholders
In our daily work, we are fact‑based, data‑driven associates focused on real results
Fast‑paced and challenging work environment
Outstanding contributions expected to align with high expectations of customers, Fortive, and shareholders

Environment + Sustainability

Completed ISO 14001 environmental surveillance audit at Belfast facility, indicating strong environmental management system
Committed to compliance with applicable environmental regulations
Drives continuous improvement of environmental performance
Provides monitoring solutions for offshore wind substations to support renewable energy and grid decarbonization

Inclusion & Diversity

74% Employee

Employee Recommendation Rate

74% of employees would recommend the company to a friend, based on Glassdoor reviews.

4.2/5 Rating

Diversity & Inclusion Score

The company has a 4.2-star diversity and inclusion rating on Glassdoor.

Men’s satisfaction rating (3.9) slightly higher than overall; women’s satisfaction not separately listed.
Global cross-functional teams expose employees to multiple cultures.
Early Career Leadership Program encourages diverse career tracks and risk-taking.

Articles

Qualitrol Products

About Us

Careers

Company

Overview

40+ Countries

Global Presence

Provides innovative solutions for predictive maintenance to clients across the globe.

Founded to enhance the performance and reliability of industrial assets through advanced monitoring technologies.
Specializes in providing intelligent solutions for real-time data analysis to improve operational efficiency.
Works across multiple industries, including energy, utilities, and manufacturing, focusing on asset performance management.
Either products such as sensors, monitoring systems, and software to track and optimize critical equipment.
Recognized for its cutting-edge technologies that prevent unplanned downtimes and extend asset life.
Partnered with major power, utility, and manufacturing companies to safeguard high-value assets and reduce operational risks.

Culture + Values

We build extraordinary teams for extraordinary results
Customer success inspires our innovation
Kaizen is our way of life
We compete for shareholders
In our daily work, we are fact‑based, data‑driven associates focused on real results
Fast‑paced and challenging work environment
Outstanding contributions expected to align with high expectations of customers, Fortive, and shareholders

Environment + Sustainability

Completed ISO 14001 environmental surveillance audit at Belfast facility, indicating strong environmental management system
Committed to compliance with applicable environmental regulations
Drives continuous improvement of environmental performance
Provides monitoring solutions for offshore wind substations to support renewable energy and grid decarbonization

Inclusion & Diversity

74% Employee

Employee Recommendation Rate

74% of employees would recommend the company to a friend, based on Glassdoor reviews.

4.2/5 Rating

Diversity & Inclusion Score

The company has a 4.2-star diversity and inclusion rating on Glassdoor.

Men’s satisfaction rating (3.9) slightly higher than overall; women’s satisfaction not separately listed.
Global cross-functional teams expose employees to multiple cultures.
Early Career Leadership Program encourages diverse career tracks and risk-taking.

Articles

Qualitrol Products

About Us

Careers