Project Manager Assistant at Paul Davis Restoration, Inc. in Township of Langley, British Columbia, Canada | USD20-26 | Kablio

Role

Description

customer service

staffing

invoice processing

receivables

margin tracking

inventory management

The File Manager reports to the Operations Manager and embraces the motto “A mind built for excellence. A spirit built for service.” This role supports claim processing, staffing, customer communication, invoicing, receivables, margin tracking, performance metrics, and inventory management.

Answer and field telephone calls in a professional and upbeat manner
Receive and assist with staffing issues daily
Maintain professional appearance and conduct of the operation
Liaise and communicate with customers, clients, and vendors
Receive and handle invoices and correspondence
Collect receivables on current accounts
Assist in ensuring margins and performance metrics are met
Monitor and maintain inventory of supplies

Requirements

3-5 years

ms office

rms

xactimate

problem solving

interpersonal

The team needs someone who loves helping people in their time of need, builds trust‑based relationships, actively listens, and can oversee multiple projects simultaneously while bringing a fun, results‑driven personality.

3-5 years office experience
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to present information effectively to customers, homeowners, and employees in various group settings
Demonstrated problem‑solving and prudent decision‑making abilities
Strong knowledge of MS Office, RMS, and Xactimate
Self‑motivated to get results
Enjoys working with staff, clients, and trades
Thrives in high‑performance environments
Excellent interpersonal skills
Succinct and professional written communication
Enjoys caring for others in their time of need

Benefits

Team compensation includes one‑on‑one mentorship, a full orientation program, access to Paul Davis University and regular training, benefits after three months, flexible sick‑day scheduling, RRSP matching, and an hourly wage of $20‑$26.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1966

Founded Year

Year the company was established as a small restoration provider.

It specializes in rapid emergency response services—24/7 availability with certified teams arriving within minutes to mitigate disaster impacts.
Projects typically include water extraction, fire and smoke remediation, mold removal, storm recovery and full-scale property reconstruction.
Working with insurance companies, the company handles detailed damage assessments, claims coordination, and contents cleaning and pack‑out.
Reconstruction expertise spans structural stabilization, demolition, carpentry, HVAC, roofing, plumbing and full remodels.
Operating through franchises trained at a national center in Jacksonville, FL, franchisees earn IICRC certification to maintain consistent quality.
As part of FirstService Brands, the company benefits from shared resources, innovation in restoration technology and industry-leading process efficiency.
Its extensive reach across residential homes and commercial buildings makes it a trusted partner in restoring properties to pre-loss condition.

Culture + Values

Mission: To provide opportunities for great people to deliver best‑in‑class results.
Vision: To provide extraordinary care while serving people in their time of need.
Core Value – Deliver what you promise: We communicate clear, realistic expectations … “Under Promise & Over Deliver.”
Core Value – Respect the individual: We treat everyone with dignity & respect using the Golden Rule.
Core Value – Have pride in what you do: We take ownership … lead by example with a positive “We Will” attitude.
Core Value – Practice continuous improvement: We are a learning organization always looking for a better way.
Truth: Truth is what is clear for all to see, know and touch … courage and conviction to do the right … when others need it most.
10 Serving Basics (listed exactly): 1. Ensure your words and actions align with our Brand Promise. 2. Display our Brand with pride. 3. Create Brand loyalty with everything you do. 4. Practice immediacy. 5. Engage customers to tell their story only once. 6. Educate, communicate and collaborate with the customer. 7. Solicit feedback from customers throughout their journey. 8. Be prepared, present and personal. 9. Respect the customer’s property and preferences. 10. Celebrate and confirm completion of the project with the customer.

Environment + Sustainability

99.99% surface bacteria kill rate

Disinfectant effectiveness

Surface bacteria are eliminated in just 30 seconds using a food-grade thyme essential oil disinfectant formulated for human health and environmental safety.

Risk-free ingredient replacement

Innovative ingredient reformulation

A high-risk formaldehyde-forming ingredient in ResQ Soot-Gone was replaced with a vegetable-derived solvent, enhancing safety.

Committed to restorative practices through the established sustainability initiative 'Ever. Green.'.
Adopts green cleaning technologies and chemistries minimizing environmental and health impacts.
All cleaning products meet EPA Safer Choice certification or Environmentally Responsible Chemistry standards.
Guiding principles focus on cost reduction, waste minimization, energy savings, resource efficiency, and Earth-friendly, human-safe products.

Inclusion & Diversity

Articles

Franchise Opportunities

Career Opportunities

Role

Description

customer service

staffing

invoice processing

receivables

margin tracking

inventory management

Answer and field telephone calls in a professional and upbeat manner
Receive and assist with staffing issues daily
Maintain professional appearance and conduct of the operation
Liaise and communicate with customers, clients, and vendors
Receive and handle invoices and correspondence
Collect receivables on current accounts
Assist in ensuring margins and performance metrics are met
Monitor and maintain inventory of supplies

Requirements

3-5 years

ms office

rms

xactimate

problem solving

interpersonal

3-5 years office experience
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to present information effectively to customers, homeowners, and employees in various group settings
Demonstrated problem‑solving and prudent decision‑making abilities
Strong knowledge of MS Office, RMS, and Xactimate
Self‑motivated to get results
Enjoys working with staff, clients, and trades
Thrives in high‑performance environments
Excellent interpersonal skills
Succinct and professional written communication
Enjoys caring for others in their time of need

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1966

Founded Year

Year the company was established as a small restoration provider.

It specializes in rapid emergency response services—24/7 availability with certified teams arriving within minutes to mitigate disaster impacts.
Projects typically include water extraction, fire and smoke remediation, mold removal, storm recovery and full-scale property reconstruction.
Working with insurance companies, the company handles detailed damage assessments, claims coordination, and contents cleaning and pack‑out.
Reconstruction expertise spans structural stabilization, demolition, carpentry, HVAC, roofing, plumbing and full remodels.
Operating through franchises trained at a national center in Jacksonville, FL, franchisees earn IICRC certification to maintain consistent quality.
As part of FirstService Brands, the company benefits from shared resources, innovation in restoration technology and industry-leading process efficiency.
Its extensive reach across residential homes and commercial buildings makes it a trusted partner in restoring properties to pre-loss condition.

Culture + Values

Mission: To provide opportunities for great people to deliver best‑in‑class results.
Vision: To provide extraordinary care while serving people in their time of need.
Core Value – Deliver what you promise: We communicate clear, realistic expectations … “Under Promise & Over Deliver.”
Core Value – Respect the individual: We treat everyone with dignity & respect using the Golden Rule.
Core Value – Have pride in what you do: We take ownership … lead by example with a positive “We Will” attitude.
Core Value – Practice continuous improvement: We are a learning organization always looking for a better way.
Truth: Truth is what is clear for all to see, know and touch … courage and conviction to do the right … when others need it most.
10 Serving Basics (listed exactly): 1. Ensure your words and actions align with our Brand Promise. 2. Display our Brand with pride. 3. Create Brand loyalty with everything you do. 4. Practice immediacy. 5. Engage customers to tell their story only once. 6. Educate, communicate and collaborate with the customer. 7. Solicit feedback from customers throughout their journey. 8. Be prepared, present and personal. 9. Respect the customer’s property and preferences. 10. Celebrate and confirm completion of the project with the customer.

Environment + Sustainability

99.99% surface bacteria kill rate

Disinfectant effectiveness

Surface bacteria are eliminated in just 30 seconds using a food-grade thyme essential oil disinfectant formulated for human health and environmental safety.

Risk-free ingredient replacement

Innovative ingredient reformulation

A high-risk formaldehyde-forming ingredient in ResQ Soot-Gone was replaced with a vegetable-derived solvent, enhancing safety.

Committed to restorative practices through the established sustainability initiative 'Ever. Green.'.
Adopts green cleaning technologies and chemistries minimizing environmental and health impacts.
All cleaning products meet EPA Safer Choice certification or Environmentally Responsible Chemistry standards.
Guiding principles focus on cost reduction, waste minimization, energy savings, resource efficiency, and Earth-friendly, human-safe products.

Inclusion & Diversity

Articles

Franchise Opportunities

Career Opportunities