Relocation Coordinator

Description

• Handle correspondence, support other relocation staff and assist with special projects.
• May prepare newcomer packets and mailings for clients.
• Schedule meetings and perform general office tasks.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Facilitate communication between all parties and routinely follow up with client and sales agent.
• Review and analyze paperwork from referral partners to ensure compliance.
• Facilitate closing instructions, final billings and commission payouts.
• May assist with initiating and managing other relocation services such as household goods movement, rental referral and property management: maintenance, repair, utilities for inventory properties.
• May establish relationships with and market to third party contacts in order to secure more business.
• May provide information and/or offer services such as mortgage, title and insurance.
• May develop and follow-up on leads using telephone, e-mail and postal mail contact.
• Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process, assign sales associate, review broker price opinions, etc.
• May participate in the delivery and development of agent training.
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Establish and foster relationships with other referral partners in the network to expand company exposure and facilitate referral if client is outside of the assigned service areas.
• Maintain records, database, client files and generate reports.

Requirements

• Associate degree in business or related field or equivalent knowledge and work experience.
• Excellent customer service skills.
• Real estate or relocation background preferred.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Effective analytical, problem-solving and decision-making skills.
• Strong computer and communication skills.
• A minimum of two years business experience.
• Must be a licensed Realtor.
• Good organization and time management skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance