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CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES REPRESENTATIVE - LEVEL 3
Daikin Comfort
Provide HVAC sales support and customer service via walk‑ins, calls, and email.
12d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Naples, FL
Office Full-Time
Company Size
3,800 Employees
Service Specialisms
HVAC replacement services
Indoor air quality solutions
All‑electric heat pump installation
Ductless mini‑split installation
Smart home thermostat & controls integration
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
cash processing
shipment coordination
order processing
inventory management
customer service
product knowledge
- Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe.
- Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
- Maintain records and prepare reports on sales activities.
- Developing rapport and effective listening skills
- Recommend alternate products based on cost, availability or specifications as needed.
- Monitor competitive activity and trends within territory.
- Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Periodically reach out to customers to determine satisfaction with the organization, products, and services
- Provide excellent customer service via walk-ins, phone calls and e-mails.
- Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
- Expand knowledge of HVAC products and keep current with latest trends within the industry.
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
- May travel to customer location to follow-up, make presentations or perform demonstrations.
- Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls for existing and lost customer accounts.
- Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
- Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed.
- Assist customers with warranties and returns.
- Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
What you bring
microsoft office
database
hvac knowledge
forklift
high school
6+ years
- Ability to understand and follow procedures, work instructions and company policies
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
- Phone etiquette and e-mail etiquette
- Ability to deal with high volume customer traffic.
- Knowledge of HVAC equipment / products is preferred.
- Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
- Understand and follow work instructions, operating procedures, and company policies.
- Effective organizational skills and time management skills including ability to prioritize and multi-task.
- Ability to establish positive working relationships with internal and external customers and employees.
- Effective verbal skills – must be able to explain fairly technical parts information clearly.
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
- Ability to use good judgement and strong work ethics and integrity on the job.
- Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
- High School diploma or GED equivalent, some college preferred
- 6+ years of progressive sales and customer service experience preferred
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
- Professionalism – patience, poise, and tact
- HVAC certification preferred
- High level of attention to detail and accuracy.
- 6+ plus years in the HVAC industry preferred
- Training programs are available to help guide team members and develop new skills
- Benefits are effective on day one for all full-time direct hires
- Growth Opportunities - there is immense opportunities to grow your career
Information not given or found
Interview process
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Visa Sponsorship- no employer-sponsored work authorization required now or in the future.
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Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
- Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
- Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
- A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
- Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
- Boldly take on challenging situations with full conviction of your potential.
- Refine and enhance your strengths and expertise until you excel in your field of expertise.
- Learn humbly from others who have different thoughts, values, and experiences.
- Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
- Fulfill your roles and responsibilities, and work together towards achieving goals.
- Respect each person, unleash your infinite potential, and embrace healthy competition.
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
- Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
- Composts 1,000 lb of food waste monthly.
- Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
- Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
- Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
- Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
- 1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.
- People‑Centered Management: belief in individuals’ potential as source of competitiveness.
- Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
- Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
- PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.
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