Senior System Administrator [T500-21752] at Ferguson Gcc in Bengaluru, Karnataka, India | Kablio

Role

Description

system monitoring

issue resolution

installation config

automation management

vendor collaboration

servicenow docs

Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.
Advance issues as needed to ensure SLA is met or exceeded.
Assists with the installation, configuration, maintenance, debugging, and support for systems software/hardware, to ensure expected availability and performance levels are achieved.
Serve as an escalation point for the Ferguson Service Desk.
Provide end-to-end support for all Supply Chain Solutions.
Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements.
Uses standardized procedures and practices to achieve goals, objectives and meet deadlines.
Communicates technical information to technical and nontechnical personnel.
Serves as the immediate technical contact for all DC, MDC, and Ship Hub locations, handling calls and chats, and documenting all interactions in ServiceNow.
Manages automation infrastructure for MDCs and Ship Hubs.
Address issues and outages as required, collaborating with vendors, developers, and application administrators to resolve them and identify the root cause.
Develop documentation around issues and resolution of those issues.

Requirements

system administration

wms

sql

communication

documentation

teamwork

General System Administration experience
Understanding of internal and external end-user needs and requirements is preferred.
Ability to communicate ideas in both technical and user-friendly language.
Regular and reliable attendance.
Experience working with WMS products is preferred, Device management and Automation of WMS
SQL experience is a bonus.
Must be willing to travel to Supply Chain locations as required and participate in rotational “on-call”.
Has general knowledge of business practices related to Supply Chain.
Has conceptual knowledge of all practices and procedures related to Supply Chain systems.
Excellent oral and interpersonal communication skills.
Strong documentation skills.
Experience working in a team-oriented, collaborative environment.
Highly self-motivated with keen attention to detail.
Solid understanding of the organization’s goals and objectives.
Able to prioritize and implement tasks in a fast-paced environment.
Ability to identify and resolve issues independently.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$29.6 billion

Parent Company's Value

The company was born as part of a large-scale North American distributor valued at $29.6 billion.

June 2025

Launch Date

The GCC in Bengaluru was officially launched in June 2025 to drive digital innovation.

50+ engineers

Current Team Size

The center currently houses over 50 skilled engineers, driving its innovation initiatives.

5 years

Growth Timeline

The center plans to grow into a future-ready innovation engine over the next five years.

Powered by ANSR, it acts as a strategic extension, delivering software engineering, ERP, CRM, data science, analytics, and network operations.
Focused on smart-building and supply-chain technology, the team builds digital commerce, infrastructure, enterprise data, and cybersecurity platforms.
The centre supports major construction projects via scalable tech solutions tied to plumbing, HVAC, water, and wastewater sectors.
Its launch marked a milestone in the parent’s drive to fuse traditional distribution with cutting-edge digital capability.

Culture + Values

We put safety first.
We deliver results and help build a better world.
We act fairly and honestly.
We empower unique and passionate people working together to make a difference.
We build relationships and solve complex problems.
We are committed to personal and professional development.
Our culture is dynamic, customer-focused and outcomes-driven.
We foster a culture that is inclusive and enables associates to be seen, heard and valued.

Environment + Sustainability

65 MW VPPA

Virtual Power Purchase Agreement

Signed a 65 MW Virtual Power Purchase Agreement with ENGIE’s Century Oak wind project to match a significant portion of U.S. & Canada electricity use.

35% Reduction

Emissions Intensity Target

Committed to reducing Scope 1 & 2 emissions by 35% per million USD revenue by 2026 against a 2019/2020 baseline.

33% Reduction

GHG Emissions Intensity

Reduced Scope 1 & 2 GHG emissions intensity by 33% since baseline, holding absolute emissions steady despite revenue growth.

13% & 14% Reduction

Occupational Safety Metrics

Achieved a 13% reduction in Total Recordable Incident Rate and a 14% decrease in Lost Time Incident Rate in FY 2024.

Fleet electrification: optimizing delivery routes, introducing hybrid/electric vehicles
Facilities upgrades: retrofitting with LED lighting, energy-efficient HVAC
Onsite and offsite renewable energy investments including solar and wind
Environmental strategy aligned to UN SDGs 6, 8, 9, 11, 12

Inclusion & Diversity

Three learning programs

Female leader development

Expanded efforts to build a diverse talent pipeline by launching new learning programs for female leaders.

1,000 students

Skilled trades labs

Built or refurbished a dozen skilled trades labs to support diverse pathways into trades.

Celebrates diversity and strives to create inclusivity: empowering a wide range of perspectives so every unique voice is heard
Fosters an inclusive culture where associates are seen, heard, and valued
Founding sponsor of Women in Plumbing and Piping nonprofit to support women in the plumbing industry

Articles

Talent500 – About Ferguson GCC

Talent500 – Ferguson GCC Tech & Innovation

PR Newswire – Ferguson launches Global Capability Center in Bengaluru (June 19, 2025)

Economic Times – Ferguson launches global capability centre in Bengaluru (Jun 20, 2025)

Role

Description

system monitoring

issue resolution

installation config

automation management

vendor collaboration

servicenow docs

Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.
Advance issues as needed to ensure SLA is met or exceeded.
Assists with the installation, configuration, maintenance, debugging, and support for systems software/hardware, to ensure expected availability and performance levels are achieved.
Serve as an escalation point for the Ferguson Service Desk.
Provide end-to-end support for all Supply Chain Solutions.
Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements.
Uses standardized procedures and practices to achieve goals, objectives and meet deadlines.
Communicates technical information to technical and nontechnical personnel.
Serves as the immediate technical contact for all DC, MDC, and Ship Hub locations, handling calls and chats, and documenting all interactions in ServiceNow.
Manages automation infrastructure for MDCs and Ship Hubs.
Address issues and outages as required, collaborating with vendors, developers, and application administrators to resolve them and identify the root cause.
Develop documentation around issues and resolution of those issues.

Requirements

system administration

wms

sql

communication

documentation

teamwork

General System Administration experience
Understanding of internal and external end-user needs and requirements is preferred.
Ability to communicate ideas in both technical and user-friendly language.
Regular and reliable attendance.
Experience working with WMS products is preferred, Device management and Automation of WMS
SQL experience is a bonus.
Must be willing to travel to Supply Chain locations as required and participate in rotational “on-call”.
Has general knowledge of business practices related to Supply Chain.
Has conceptual knowledge of all practices and procedures related to Supply Chain systems.
Excellent oral and interpersonal communication skills.
Strong documentation skills.
Experience working in a team-oriented, collaborative environment.
Highly self-motivated with keen attention to detail.
Solid understanding of the organization’s goals and objectives.
Able to prioritize and implement tasks in a fast-paced environment.
Ability to identify and resolve issues independently.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$29.6 billion

Parent Company's Value

The company was born as part of a large-scale North American distributor valued at $29.6 billion.

June 2025

Launch Date

The GCC in Bengaluru was officially launched in June 2025 to drive digital innovation.

50+ engineers

Current Team Size

The center currently houses over 50 skilled engineers, driving its innovation initiatives.

5 years

Growth Timeline

The center plans to grow into a future-ready innovation engine over the next five years.

Powered by ANSR, it acts as a strategic extension, delivering software engineering, ERP, CRM, data science, analytics, and network operations.
Focused on smart-building and supply-chain technology, the team builds digital commerce, infrastructure, enterprise data, and cybersecurity platforms.
The centre supports major construction projects via scalable tech solutions tied to plumbing, HVAC, water, and wastewater sectors.
Its launch marked a milestone in the parent’s drive to fuse traditional distribution with cutting-edge digital capability.

Culture + Values

We put safety first.
We deliver results and help build a better world.
We act fairly and honestly.
We empower unique and passionate people working together to make a difference.
We build relationships and solve complex problems.
We are committed to personal and professional development.
Our culture is dynamic, customer-focused and outcomes-driven.
We foster a culture that is inclusive and enables associates to be seen, heard and valued.

Environment + Sustainability

65 MW VPPA

Virtual Power Purchase Agreement

Signed a 65 MW Virtual Power Purchase Agreement with ENGIE’s Century Oak wind project to match a significant portion of U.S. & Canada electricity use.

35% Reduction

Emissions Intensity Target

Committed to reducing Scope 1 & 2 emissions by 35% per million USD revenue by 2026 against a 2019/2020 baseline.

33% Reduction

GHG Emissions Intensity

Reduced Scope 1 & 2 GHG emissions intensity by 33% since baseline, holding absolute emissions steady despite revenue growth.

13% & 14% Reduction

Occupational Safety Metrics

Achieved a 13% reduction in Total Recordable Incident Rate and a 14% decrease in Lost Time Incident Rate in FY 2024.

Fleet electrification: optimizing delivery routes, introducing hybrid/electric vehicles
Facilities upgrades: retrofitting with LED lighting, energy-efficient HVAC
Onsite and offsite renewable energy investments including solar and wind
Environmental strategy aligned to UN SDGs 6, 8, 9, 11, 12

Inclusion & Diversity

Three learning programs

Female leader development

Expanded efforts to build a diverse talent pipeline by launching new learning programs for female leaders.

1,000 students

Skilled trades labs

Built or refurbished a dozen skilled trades labs to support diverse pathways into trades.

Celebrates diversity and strives to create inclusivity: empowering a wide range of perspectives so every unique voice is heard
Fosters an inclusive culture where associates are seen, heard, and valued
Founding sponsor of Women in Plumbing and Piping nonprofit to support women in the plumbing industry

Articles

Talent500 – About Ferguson GCC

Talent500 – Ferguson GCC Tech & Innovation

PR Newswire – Ferguson launches Global Capability Center in Bengaluru (June 19, 2025)

Economic Times – Ferguson launches global capability centre in Bengaluru (Jun 20, 2025)