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Service Controller
Finning
Oversee service engineers, plan jobs, ensure customer satisfaction & safety.
13d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Cannock Wood, England, United Kingdom
Field
Company Size
16,000 Employees
Service Specialisms
Product support services
Fluid analysis
Customer training
Response, repair & rebuild
Financing
Rentals
Warranty (Equipment Protection Plans)
Service Information System
Sector Specialisms
Construction
Mining
Petroleum
Electric Power Generation
Education Infrastructure
Role
What you would be doing
job planning
cost control
data upload
fleet management
safety management
customer liaison
- Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%)
- Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
- Control expenses for rental projects and the branch. Manage and control all rental projects.
- Maximise customer revenue for service.
- Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%)
- Timely up-loading of internal drives with data (10%)
- Identify and exploit opportunities to address safety reworks, priority reworks and servicing/maintenance at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and fleet information. (5%)
- The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
- Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard. Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting (10%)
- Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%)
- Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date (20%)
- Manage and control job progress at every stage. Drive 5-star contamination control practices through audits and operational best practice (5%)
What you bring
excel
teams
m3
diesel generator
customer service
planning
- Good IT skills – Excel, Teams and Outlook essential
- Customer Service skills and ability to develop strong customer relations
- M3/INFOR system skills – training will be given
- Parts identification through SIS/manuals
- Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
- Excellent planning and organisation skills
- Understanding engine/fuel control systems
- Attention to detail
- Influencing and negotiation skills
- Works well as part of a team
- Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%)
- Good interpersonal skills
- Diesel generator product knowledge
- A competitive salary
- Annual Bonus
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
- The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Laptop and phone
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
- operates in key global markets including Canada, South America, and the UK.
- specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
- plays a crucial role in powering large-scale infrastructure projects and driving resource development.
- offers parts, maintenance, and innovative technological solutions to clients worldwide.
- has supported some of the largest and most ambitious projects globally.
- has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
- Safety First: Ensuring a safe and healthy work environment for all employees.
- Integrity: We act with integrity, doing the right thing even when no one is watching.
- Customer Success: We aim to create long-term value for our customers and build lasting relationships.
- Excellence: We strive for excellence in everything we do and continuously improve.
- Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
- Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
- Reduction of greenhouse gas emissions, energy use, and waste generation.
- Enhancing energy efficiency and sustainability practices across operations.
- Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
- Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
- Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
- Ongoing efforts from leadership to improve gender diversity and inclusion.
- Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.
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