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Principal, Process Architect - Strategic Programs
American Water
Designing and governing scalable, efficient, and integrated business processes for a designated value stream in American Water2030 (AW2030) program
22d ago
$98,800 - $165,100
Expert & Leadership (13+ years)
Full Time
Camden, NJ
Hybrid
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
business process architecture
governance & documentation
process impact assessment
solution architecture
process alignment
process evaluation
- Lead the end-to-end business process architecture across key enterprise systems and initiatives within a designated value stream.
- Ensure alignment between business processes, value stream outcomes, and enterprise objectives.
- Support readiness and deployment planning by ensuring process deliverables are complete, validated, and understood.
- Conduct impact assessments of proposed changes across processes and systems.
- Participate in technology and solution architecture discussions to ensure business process compatibility and alignment.
- Facilitate process discovery, design, and alignment workshops across business and IT stakeholders.
- Govern and maintain value stream process architecture documentation aligned with transformation governance and enterprise standards.
- Define, communicate, and enforce enterprise process design principles, frameworks, and best practices.
- Guide process owners and leads to maintain consistency with defined value stream models.
- Identify and drive opportunities for process improvement, simplification, standardization, and automation.
- Partner with value stream leaders and Subject Matter Advisors (SMAs) to align process decisions with organizational priorities.
- Validate and govern key process artifacts, including: Process Hierarchies, Business Process Documents (BPDs), Functional and Configuration Design Documents, Requirements Traceability Matrices (RTMs), and RICEFWs (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows, Inventories).
- Evaluate downstream and upstream impacts of proposed process changes.
What you bring
12+ years
value stream
american water
business processes
bachelor’s degree
strategic thinking
- Typically requires 12= years of relevant experience, including 5+ in process design, process improvement and/or business transformation roles.
- Results-oriented mindset with ability to lead through ambiguity.
- Excellent communication and stakeholder engagement at all organizational levels.
- Recognized as subject matter expert in own discipline/function.
- Bachelor’s degree or equivalent experience required. Master’s preferred.
- Familiarity with value stream mapping and cross-functional operational workflows.
- Familiarity with customizations to current American Water systems used by the value stream, or knowledge of typical customizations to similar systems at other utilities.
- High integrity and ability to lead through challenging changes in business operating environments.
- Analytical mindset with strong documentation and visual communication capabilities.
- Understanding of current American Water systems used within the value stream and critical functionality provided by the current systems.
- Strong strategic thinking and holistic, systems-level problem solving.
- In-depth knowledge of American water’s organization, operating model, and business processes within a specific value stream, or expertise in equivalent business environment at other utilities.
- Awareness of regulatory, compliance, and risk management considerations for value stream process design.
- Demonstrated ability to navigate competing priorities and maintain a big-picture focus.
- This role for the AW2030 Program will be full time, and you will be committed to this program for a minimum of one year. We are invested in your development and supporting your career with American Water.
- Up to 50% travel
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- company hires and transfers employees in compliance with all applicable laws
- specific details on visa sponsorship not mentioned in the job description
- background checks are part of the company's onboarding process for new hires
Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
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