Maintenance Supervisor
Hawthorne Residential Partners
Supervises maintenance team, ensures property upkeep and resident satisfaction.
14 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Wilmington, NC
Field
Company Size
1,500 Employees
Service Specialisms
Development and lease‑ups
Asset repositioning
Renovation and value‑add
Property management
Investment management
Due diligence
Financing
Portfolio management
Sector Specialisms
Residential
Multifamily
Role
What you would be doing
- Respond to service requests in a timely, thorough, and professional manner.
- Supervise and prioritize service tasks consistently and effectively for your team.
- Effectively supervise our vendor partners to ensure quality of work.
- Preserve the physical asset by sustaining a preventive maintenance program and ensuring the buildings are well-maintained.
- Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained.
- Conduct on-call emergency service rotation as scheduled.
- Effectively schedule units to be made ready in accordance with company standards.
- Contribute to the community through welcoming, professional service to the residents.
- Obtain bids for capital improvement projects and supervise the timely completion of these projects.
- Train, develop, and mentor the maintenance team.
- Proactively diagnose any service needs for the physical asset and follow through to ensure the service is completed.
- Make vacant apartments homes ready for the next resident ensuring the home is impeccably clean and well-maintained.
What you bringBenefits
- Vacation – 80 hours in the first year, increases progressively with tenure
- Career progression program
- Generous Paid Time Off including:
- Comprehensive and affordable plans for medical, dental, and vision coverage
- Associate discount program
- Uniform purchasing
- Veteran’s Day Holiday – Paid, eligible for veterans
- $200 bonus when serving on call during a holiday
- 401k retirement match program
- Monthly Renewal Bonus Program, Quarterly Performance Bonus, and Quarterly Resident Satisfaction Bonus
- Pet Insurance Plans
- Telehealth - Access to Doctors 24/7/365
- Paid Holidays – 10 paid holidays + 1 floating holiday of your choice
- Paid Volunteer Leave – 16 hours annually to give back to a cause you are passionate about.
- Health and wellness incentives
- Personal – 16 hours after 90 days of employment
- Maternity, paternity, and adoption leave options
- Company Paid Life Insurance
- Birthday – 8 hours that may be used at your discretion
- Sick Leave – 80 hours annually
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$8B+
Assets Under Management
Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.
60,000+ units
Unit Count
Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.
#1 Ranking
Online Reputation
Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.
2009
Year Founded
Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.
- They’ve grown into a fully integrated multifamily investment, management, and development firm.
- With a portfolio spanning 275+ properties.
- Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
- Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
- A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
- Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.
- We deliver quality and excellence in everything we do.
- We work together as a team to achieve our goals.
- We value strong communication and transparency.
- We are committed to innovation and continuous improvement.
- We build strong relationships with residents, employees, and partners.
Net Zero by 2050
Carbon Emission Target
The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.
- Ongoing efforts to reduce energy consumption across properties.
- Investment in sustainable building practices and green certifications.
- Focus on water conservation initiatives across all properties.
- Partnering with vendors and suppliers who share sustainability values.
- Focused on creating a welcoming and inclusive environment for all employees.
- Promoting equal opportunity in recruitment and career advancement.
- Committed to building a workforce reflective of the communities we serve.
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