Order Maintenance Specialist

Description

• Perform commercial review of all order documents.
• Take initiative in managing orders through cross-team collaboration, ensuring relevant information is captured and communicated.
• Serve as a primary customer touch point for various inquiries and needs.
• Collaborate closely with sales, customers, and the quotation team to ensure accuracy and customer satisfaction.
• Cultivate and nurture connections with both external and internal parties to promote success and build trust.
• Manage the entire order processing workflow, from PO receipt to invoicing.
• Initiate discussions to ensure customer’s needs are met.
• Proactively manage order escalations and resolve invoice disputes.
• Provide a highly responsive interface for both external and internal customers to ensure an efficient, and high-quality order experience for all parties involved.
• Manage orders and transactions effectively to fulfill customer needs by utilizing appropriate lead times, order management systems, and expert authorities.
• Develop strategies to enhance efficiency and optimize business operations.

Requirements

• Ability to use digital tools to capture and respond to customer requests
• Strong written and spoken vocabulary and ability to communicate with customers via e-mail, chat and phone
• Continuous improvement mindset
• High comfort level establishing and growing relationships with customers and internal partners
• Experience in an ERP and CRM (Salesforce and Epicor)
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Strong ability to effectively learn services and solutions and readily apply new knowledge
• Experience in Sales or Customer Experience type role
• Ability to read and understand purchase order requirements
• Highly motivated, passionate, with exceptional written and verbal communications skills
• Two-Year Degree or Bachelor’s Degree
• Proficient in Microsoft Office 365
• Business Degree

Benefits

• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.

Training + Development

Interview process

Visa Sponsorship

Security clearance