Service Coordinator

Description

• Support vehicle and tool maintenance tracking, including certifications, gas cards, insurance slips, and safety stock.
• Escalate scheduling conflicts or service delays to the Service Administration Specialist as needed.
• Participate in TSSA compliance processes as required and assist with internal service inquiries.
• Support warranty and parts processing, assisting with documentation and communication with vendors.
• Prepare reports, assist with invoicing, and maintain organized records of service documentation, commissioning forms, and warranty information.
• Provide administrative support for service contracts and assist in scheduling maintenance visits.
• Coordinate and schedule dispatching for the Service team, ensuring timely response to customer needs.
• Update and maintain service cases, work orders, and related documentation to ensure accuracy and completion.
• Coordinate with Service Technicians to ensure timesheets and quotes are accurate and up to date.

Requirements

• Strong understanding of HVAC terminology and the functions of a service department.
• Clear and professional written and verbal communication.
• Excellent organizational skills with high attention to detail.
• Post-secondary education in a related field or equivalent experience.
• A collaborative and adaptable approach, with the ability to take direction and prioritize effectively.
• Minimum of three (3) years of administrative experience, ideally within the HVAC or mechanical services industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with NetSuite or similar ERP systems is an asset.

Benefits

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Professional Development – We support continuous learning and career growth for all roles.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Summer Fridays! – Wrap up early on summer afternoons!

Training + Development

Interview process

Visa Sponsorship

Security clearance