Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
4 days ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
United Kingdom
Onsite
Company Size
94,000 Employees
Service Specialisms
Sector Specialisms
Description
engineer scheduling
customer communication
parts procurement
portal navigation
productivity optimization
kpi reporting
In this role you will oversee the scheduling of maintenance work, ensuring that both planned and emergency tasks are executed efficiently across the organization. You will act as the primary liaison between engineers, customers, and internal support teams to maintain smooth field operations.
- Coordinate engineer appointments and manage dynamic diaries
- Communicate with customers via phone and email to confirm schedules and resolve queries
- Order parts, secure purchase orders, and complete permits
- Navigate multiple customer portals and internal systems
- Collaborate with Service Managers to optimize engineer productivity
- Liaise with Sales, Billing, FM Helpdesk, and Subcontractors
- Support KPIs and reporting to the Planning Team Manager
Requirements
customer service
communication
problem solving
pc applications
gant software
scheduling
- At least 1 year of customer service experience
- Excellent written and verbal communication skills
- Strong multitasking and time‑management abilities
- High attention to detail and urgency
- Confident decision‑making and problem‑solving skills
- Proficiency in using multiple PC applications
- Experience with GANT‑based planning or dispatch software (nice‑to‑have)
- Familiarity with processing invoices and purchase orders (nice‑to‑have)
- Previous scheduling experience in a service or maintenance role (nice‑to‑have)
Benefits
We are hiring a Customer Service Coordinator for our Manchester – Tyco Park office. The position is full‑time, with hybrid working (two days a week on‑site after six months) and standard hours of 08:00‑17:00, Monday‑Friday, while offering flexibility between 07:00‑19:00 any day of the week.
The role comes with a competitive salary matched to experience, 25 days of annual leave (pro‑rated in hours) plus the option to purchase up to 10 additional days, and a comprehensive benefits package that includes a pension with up to 7 % employer match, life assurance, an employee assistance program, and exclusive discounts on high‑street brands and Johnson Controls products. Additional perks are free onsite parking, a cycle‑to‑work scheme, and Dress‑Down Fridays.
You will join a friendly, supportive team that encourages collaboration and professional growth, with clear pathways for advancement within Johnson Controls. Our company has been innovating building intelligence since 1885, delivering smarter, safer, and more sustainable environments for people to live, work, and learn.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.