Technical Sales and Field Service Engineer

Description

• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Service and technical support of existing equipment
• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
• Daily tasks include inside sales support, application engineering and outside sales.
• Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.
• Continuously evaluate and improve processes as well as the customer experience.
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
• Outside sales meetings and calls to build relationships with existing and new customers
• Research and develop new business opportunities with new and existing users.
• Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos.

Requirements

• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• Excellent computer, organizational and communication/presentation skills
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
• Willing to travel for various training opportunities
• Problem solving with a passion for continuous learning
• Top notch customer service and willingness to go above and beyond to serve the customer.
• Strong desire to interface with the customer
• 2-5 years experience

Benefits

• Paid holidays
• Flexible spending account (FSA)
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos
• 401k with employer match
• Medical, dental and vision insurance
• Relocation assistance
• Tuition reimbursement, including for Professional Engineering (PE) License
• Paid time off (PTO) based upon tenure
• Disability & life insurance based upon election of medical insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance