Operational Field Engineer T1

Description

• Assist with onboarding tasks such as provisioning IT hardware, software, and access for new employees.
• Follow Change and compliance business processes
• Contribute to project planning and execution under guidance.
• Monitor system performance and assist with routine troubleshooting.
• Maintain asset records for IT hardware/software in line with lifecycle and security standards.
• Provide limited support for OT systems if required, but prior OT experience is not essential.
• Support installation, configuration, and maintenance of IT hardware/software including desktops, servers, network equipment, and telephony.
• Documentation: Maintains accurate records and follows procedures.
• Respond to incidents and service requests, resolving standard issues and escalating when needed.
• Maintain documentation including support logs and configuration records.
• Works closely with a remote team
• Operate within standardized IT environments following enterprise procedures.

Requirements

• Team Collaboration: Works effectively with peers and site teams.
• 2 years of experience in IT support or technical service roles.
• Associate degree or equivalent experience in Information Systems, Computer Science, or related field.
• Exposure to field environments or remote site support
• Strong knowledge of Windows OS, Microsoft Office, Server environments, and networking basics (IP, DNS, DHCP).
• Familiarity with IT service management tools is a plus.
• Responsiveness: Acts quickly to resolve issues and support users.
• Clear communication and ability to follow structured processes.
• Troubleshooting and problem-solving skills.
• Site-based role with moderate travel across the US and Canada (approx. 40–50%).
• Technical Aptitude: Demonstrates solid understanding of core IT systems.

Benefits

• Opportunities to develop technical skills.

Training + Development

Interview process

Visa Sponsorship

Security clearance