IoT Operations SME

Description

• Review maintenance contracts with third party vendors and ensure their remit is defined adequately and deliverables are clear and appropriate. Assist to ensure best value for money is obtained in terms of minimizing external contract support and maximizing the use of internal resources (i.e. service partner BAS/BMS techs)
• Implementation of Best Practices
• Deliver the framework, communications and processes for the program to connect site teams and stakeholders to achieve the set targets
• Carry out training of staff, ensure all procedures and instructions are carried out appropriately by doing regular management monitoring
• Review performance of the engineering operational systems (number of alarms per week, outstanding work orders, etc.)
• Support site critical MEP enhancement projects including hardware upgrade associated with BMS such as workstations and software upgrades including programming and configuring tools, graphics, and user interfaces
• Sign off and hand over from hardware deployment to software integration
• Support major equipment issues and failures by reviewing and supporting remediation actions e.g. whether to change out equipment or repair, temporary repairs, change controls if required.
• Manage and update asset inventory lists of Automation components, ensuring that any changes are documented correctly and that systems are updated when changes take place
• Effectively manage and regularly audit to record all owned assets of hardware, software and associated Licensing
• Support software and configuration required for external systems interfaces such BMS software tools
• Partner with client and operations teams to identify system improvement opportunities and lead the implementation
• Ensure any security updates / patching and configuration changes are implemented in an efficient manner and reported back where appropriate (e.g. in the case of cyber alert)
• Mapping building system points and data into the cloud system
• Lead a program for digital buildings in a large portfolio from legacy non connected infrastructure to new generation cloud connected operations

Requirements

• Subject Matter expertise on the devices to integrate. Know how IoT devices work and represent data.
• Excellent communication skills and availability to talk to executive levels through to frontline teams
• IoT device management and experience
• ALC experience preferred
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.
• Familiarity with integrated facilities management operations.
• Lighting controls system experience (Lutron, nLight, Enlighted)
• Must have BMS or BAS experience
• Extension of building ontology (relational class, subclass, and property relationships) as needed
• Good building domain expertise. Understand the IoT platform technology stack and how devices communicate to the cloud.
• Understands the engineering design and operational aspects of the facility’s systems and equipment.
• The desired candidate will have knowledge and experience with IoT technologies. MS Windows Server and SQL server are also a plus.
• RCA experience
• Knowledge of relevant regulations and standards, including data privacy and security regulations.
• Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding.
• Ability to identify data needs based on defined use case
• Experience conveying technical aspects to non-technical audiences.
• Adherence to Key Performance Indicators
• Excellent written and communication skills are required.
• Candidates must have a flexible and creative work style with a goal of achieving excellence.
• Bachelor’s degree from an accredited college, or equivalent experience/combined education, with 5 years or more of professional experience Building Automation Systems/IoT - Preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance