Sr. Manager, Business Process Excellence

Description

• Serve as an executive-level liaison with senior global leaders to champion process excellence across the company
• Oversee cross-functional alignment, ensuring the process team’s outputs integrate seamlessly with other business units (e.g., operations, technology, go-to-market, and strategy)
• Coach and mentor managers to strengthen their leadership, decision-making, and change management skills
• Establish metrics, KPIs, and frameworks to evaluate the impact of process design and improvement initiatives at the organizational level
• Provide visibility and updates on the value delivered by process initiatives to the executive steering committees
• Set expectations for leadership behaviors and foster a culture of collaboration, innovation, and accountability
• Review and approve major process design strategies, ensuring scalability and sustainability
• Translate executive-level vision and priorities into actionable objectives for the manager and their team
• Navigate organizational landscapes and secure sponsorship for large-scale process transformation programs
• Lead a team of managers across the US and Europe
• Ensure the team effectively balances global consistency with local adaptability in process design
• Ensure the BPE team's strategy aligns with the company’s broader business goals and transformation initiatives

Requirements

• Experience in leading cross-functional initiatives and driving organizational transformation
• Excellent people management including experience managing managers
• Bachelor's or master's degree in a related field such as Computer Science, Engineering, Business Administration, or Industrial Engineering
• Familiarity with industry-standard frameworks like BPMN, Six Sigma, etc.
• Experience implementing and scaling initiatives across globally dispersed teams
• Proven experience (8+ years) in process leadership, preferably within the technology industry
• In-depth knowledge of process mapping, business process re-engineering, process optimization, and process automation methodologies
• Strong leadership skills with the ability to inspire, motivate, and manage a global team
• Outstanding communication and stakeholder management abilities, with the capacity to collaborate effectively with cross-functional teams and senior management
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance