Representative, Guest Services

Description

• Maintains confidentiality and follows the code of ethics.
• Delivers on all Simon Service initiatives and delivers excellent service to guests.
• Overseas daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Coupon Book, and other mall programs.
• Serves as “Seller” function of the Simon Coupon Book program, and/or other payment products.
• Provides support and assistance to co-workers and to other departments as requested by all supervisors; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
• Responsible for representing Simon to guests by providing high quality, efficient, friendly, and energetic service.
• Implements and follows all cash handling procedures by corporate guidelines for the POS and all Simon income-generating initiatives.
• Responsible for executing on all tourism initiatives (including individual and group tours), Simon + program enrollments and tracking, and other programs unique to specific centers.

Requirements

• Ability to effectively perform multiple tasks for up to 5 hours at a time
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution.
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays mandatory.
• The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance always
• 1-2 years of customer service or sales background
• A high school diploma or equivalent
• Must be at least 18 years of age
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance