BIM Support Engineer

Description

• Image, deploy new hardware, laptops, or PCs, for BIM users.
• Provide end‐user support and problem resolution for desktop computers, laptop/notebook
• Diagnose, identify, research, and resolve end user issues.
• Work with IT to ensure BIM Builds and Images are constantly up to date.
• Network troubleshooting and working with VPN client software.
• Maintain BIM Software Depot with latest versions of BIM Software.
• Work closely with the IT department to ensure field and non-BIM users are properly supported
• Update and install BIM software for BIM users.
• Troubleshoot BIM Software for BIM, ENG and Field users.
• Inventory and control BIM machines and hardware.
• Utilize our trouble‐ticketing system to document your work and facilitate communication with
• Work with all levels of end users including high‐level users, difficult users, non‐technical users
• Communicate via Phone, Chat, in person to ensure BIM department is functioning at a high

Requirements

• Effective oral and written communication skills as required for the position
• Associates Degree in Information Technology, Computer/Information Science, or related
• Minimum of 1-year practical experience in providing support in IT environment.
• Ability to establish and maintain an effective follow‐up system to ensure timely and accurate
• Ability to prioritize and manage multiple tasks, changing priorities as necessary
• Ability to work under time pressure and adapt to changing requirements with a positive attitude
• Empathic, patient, composed and enjoy learning from talking to our customers
• Master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and
• Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-
• General to Advanced knowledge of Windows 10
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
• Demonstrated ability to use discretion and sensitivity when handling confidential information
• Occasional lifting of up to 30 lbs.
• Ability to be self-motivated, proactive and an effective team player
• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing,
• Ability to interact effectively and professionally with all levels of employees, both management
• General working knowledge of Revit Navis Manage and other Autodesk products.
• General working knowledge of Revit plugins – Ideate, Unifi, RTV
• Passion for incredible customer service, exceptional communication (verbal and written)
• Demonstrated success taking direction and working independently
• Attention to detail with an analytic and technical mindset that helps you meticulously

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance