Industrial Automation Field Service Technician

Description

• Document work activities in appropriate, professional report format
• Develop relationships with key customer stakeholders
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Act as representative of Rexel while performing services on customers equipment and applications
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Present findings to technical and non-technical audiences
• Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
• Assist in the clarification and resolution of customer issues
• Manage time in such a way that scheduling issues do not arise
• Execute documented procedures on-site at customer facilities

Requirements

• Communicate needs and issues with management to avoid problems before they arise
• Ability to drive utilization to target goals set by management
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%
• Up to 10 pounds - Constantly – at least 51%
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Travels to offsite locations - Constantly – at least 51%
• Exposure to industrial Arch Flash standards and best practices
• Work positively in a team-based environment that is in continuous movement
• High School or GED - Required
• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Associate's Degree - Preferred
• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Ability to work with sales on multiple customer engagements
• Associate's of Science Degree in Engineering or Technology or technological training preferred
• Ability to gather data for future projects that management can use to create a scope document for the proposal
• 3+ years of hands-on experience working in an industrial manufacturing environment
• 4 Year / Bachelor's Degree - Preferred
• Up to 50 pounds - None
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to learn on the job and always be improving skills and abilities
• Ability to respond promptly to requests for support
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Ability to learn quickly and adapt to changing demands
• Experience with Microsoft Office (Excel, Word, Outlook, etc.)
• Up to 25 pounds - Occasionally – up to 20%
• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree
• Exposure to industrial Lockout Tag out standards and best practices

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Commuter Transit Benefits
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within
• 401K with Employer Match
• Tuition Reimbursement
• Paid company holidays plus flexible personal days per year
• Employee Discount Programs
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Health & Wellness Programs
• Flexible Spending Accounts
• Paid vacation and sick time
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance