Supported Housing Administrator

Description

• Monitor stocks and supplies – Stationeries etc
• Maintain accurate records and provide information when required
• Ensure that each customer has a clear understanding of their rights and responsibilities of
• To process referrals and discuss with Team Managers
• To work closely with the Lewisham SHIP to place referrals into the void rooms and ensure voids
• To monitor the voids process on the Voids and Occupations App.
• To organise sign-ups for customers
• To check and help clear void rooms as required.
• Adhere to One Housing’s Customer Service Standards in all areas of work.
• Adhere to all One Housing’s policies and procedures.
• Work on own initiative within guidelines and timescales to ensure all work is completed to a high
• To ensure Fire procedures and checks are conducted routinely and updates are sent to Corporate H&S.
• To manage a waiting list of applicants to ensure voids are kept to a minimum.
• Deal quickly and efficiently with incoming post from Housing Benefit
• To monitor referrals to the service and to update them onto Cura.
• To liaise with SHIP regarding referrals
• To monitor the completion of customer assessments and upload PUARFs onto Lewisham Locata
• Lead on reporting and managing repairs throughout the building working with support staff
• To assess the appropriateness of referrals in conjunction with Team Managers
• Working with managers to ensure compliance checks undertaken and met and reported on Riskhub.
• Keep up to date records of all applicants and length of tenancy
• Liaise with customers regarding ongoing issues relating to their tenancies
• To report repairs and manage the turnaround of void rooms.
• Providing all customers with appropriate information regarding the Housing Benefit applications and change of circumstance
• Provide administrative support for Honor Lea and Rokeby House as directed by the Team Managers. Assessing referral’s suitability, providing viewings and supporting referrals with sign up and reporting voids.
• Providing all customers with appropriate information
• Attend relevant training programmes as required.
• Lead on Health and Safety checks in communal areas
• To monitor building repairs on the CRM for updates
• Keep up to date records on OHG’s Universal Housing System
• To fully comply with the Group’s Health and Safety Regulations at all times

Requirements

• Recent experience working in a social housing
• Experience of working in a customer service environment.
• Proficient in the use of IT including Microsoft Office Professional.
• Effective multitasking, attention to detail and ability to react to situations efficiently and appropriately
• Understanding of issues affecting social housing and customers of social housing.
• Methodical and organised approach to task management.
• Good standard of written English.
• Experience of dealing directly with customers.
• Able to deal confidently with people at all levels.
• Able to organise own work, work to deadlines and work under pressure.
• Accurate data handling, attentive to detail.
• Able to write letters and reports in plain language.
• Good general standard of education (GCSE Maths & English or equivalent)
• standard, within allocated timeframe
• Excellent verbal and written communication skills.
• Experience of working as part of multi-skilled team to provide an integrated service to customers.
• Numerate and confident at handling figures.

Benefits

• Flexible working options available
• Investment in your learning, personal development and technology
• 28 days holidays plus bank holidays
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance