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Disrepair Supervisor
Cardo (Wales & West)
Supervise disrepair works in social housing, ensuring compliance and quality
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Slough, England, United Kingdom
Field
Company Size
950 Employees
Service Specialisms
Building maintenance
Retrofit services
Responsive maintenance
Planned maintenance
Void property refurbishment
Compliance and testing
Energy efficiency
Customer service and engagement
Sector Specialisms
Social Housing
Local Authorities
Education
Healthcare
Retail
Commercial
Public Sector Buildings
Building Maintenance
Role
What you would be doing
budget management
compliance oversight
progress reporting
team supervision
kpi monitoring
quality inspection
- Manage variations, quotations, and authorisations within agreed budgets.
- Ensure compliance with legal obligations under the Landlord and Tenant Act, Homes (Fitness for Human Habitation) Act, and other relevant legislation.
- Provide regular progress updates, reports, and risk assessments to management.
- Supervise and coordinate repairs teams, subcontractors, and specialist contractors to complete disrepair works.
- Act as the main point of contact for residents during disrepair works.
- Monitor performance of contractors and operatives against KPIs, SLAs, and budgets.
- Ensure residents are kept informed, supported, and satisfied with the service provided.
- Carry out pre- and post-inspections of properties to scope works, ensure quality, and verify completion.
- Handle escalations, complaints, and enquiries professionally and in line with policies.
- Ensure all works are delivered in compliance with H&S regulations, safeguarding policies, and risk management procedures.
- Maintain accurate case files, records, and evidence to defend against disrepair claims.
- Oversee all disrepair cases from instruction through to completion.
- Identify trends, root causes of disrepair claims, and recommend preventative measures.
- Ensure works are delivered safely, cost-effectively, and to required quality standards.
- Promote a strong safety culture among staff and contractors.
- Liaise with solicitors, surveyors, and claims handlers to ensure accurate case progression and timely resolution.
What you bring
construction qualification
ms office
disrepair law
contractor mgmt
communication
driving licence
- Formal qualification in construction, surveying, or housing (e.g., HNC, CIOB, BTEC, NVQ).
- Excellent communication and negotiation skills with residents, contractors, and solicitors.
- Strong background in housing repairs, maintenance, or construction supervision.
- Knowledge of disrepair legislation and landlord responsibilities in social housing.
- Experience of managing disrepair litigation cases.
- Proficient IT skills (MS Office, housing management systems).
- Knowledge of damp, mould, and structural repair works.
- Experience managing contractors and operatives.
- Full UK driving licence
- Ability to interpret technical reports, surveys, and legal documents.
- Responsive repairs, voids, and disrepair (including damp & mould)
- Strong organisational skills with attention to detail.
- Planned maintenance aligned to the Decent Homes Standard
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Interview process
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Company
Overview
£170M Turnover
Annual Revenue
Achieved through strategic growth and acquisitions, reflecting strong market presence and operational efficiency.
Four Acquisitions
Recent Expansion
Completed within a year, enhancing services and reinforcing leadership in building maintenance.
- Founded from trade‑apprenticeship roots, the company grew into a trusted national contractor focused on community‑centric service delivery.
- Operates across England and South Wales, blending local knowledge with national reach through regional offices.
- Delivers planned and reactive repairs, voids management, refurbishment and retrofit services under accredited standards like ISO 9001 and PAS 2030.
- Typical projects include social housing upgrades, public building refurbishments, specialist decorating and retrofit schemes.
- Stands out by partnering with schools and councils to offer hands‑on industry insight and promote careers in construction.
- Working as one team; we are all responsible for each other, supporting and working to exceed customer expectations as the norm.
- Challenging anything which doesn’t seem right, and never “walking past”; encouraging and empowering staff to speak up, and living by the commitment to be honest and do the right thing whenever possible.
- Providing a high‑quality value for money service which delights clients.
- Respecting the homes of residents, colleagues, and clients; working hard to build an inclusive, diverse, and welcoming company that represents the communities in which it operates.
2050 Target
Net Carbon-Zero Housing
Aiming to achieve net carbon-zero housing stock by 2050 through comprehensive retrofit services.
75% Reduction
Emissions in Public Buildings
Supporting a 75% reduction in emissions from public buildings by 2037 as part of the Decarbonisation Framework.
- Offer a fully integrated zero carbon retrofit service including asset condition surveys, planning, insulation, airtightness, renewable heating systems and performance certification.
- Acquired SERS Energy Solutions to strengthen retrofit offerings and support large-scale energy efficiency upgrades across England, Wales and Scotland.
- We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
- Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
- Diversity – We embrace different backgrounds, experiences, and viewpoints.
- Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
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