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IT Support Analyst – 1st Line
City Building Engineering Services (Cbes)
23d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Glasgow, Scotland, United Kingdom
Office Full-Time
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Construction
Asset maintenance
Mechanical and Electrical
Fire and Security
Energy and Innovation
Risk Management
Refrigeration
Building Engineering
Role
What you would be doing
hardware support
documentation
onboarding
client liaison
group it
support triage
- Assist with hardware support
- Creating and updating technical, process documentation
- Ensure onboarding of CBES colleagues and hardware
- Liaising with customers, third party support providers and suppliers.
- Work in partnership with Group IT
- Support and triage calls & emails from colleagues
What you bring
troubleshooting
issue escalation
office 365
communication
proactive
multi-tasking
- Ability to Identify & resolve common software and hardware problems.
- Ability to triage and escalate complex issues to correct support specialists.
- Experience supporting Microsoft Windows operating systems & Office 365 Technologies.
- Excellent written and verbal communication skills and be able to interact professionally with customers, suppliers, and colleagues at all levels.
- Strong work ethic. Willingness to learn and develop within the role.
- Previous IT ServiceDesk/Support experience.
- Ability to multi-task and define priorities.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 2010
Year Established
The company was established with a focus on delivering high-quality engineering solutions.
35% Market Share
Industry Presence
CBES holds a strong market presence with a significant share in the engineering sector.
Over $1B Revenue
Financial Performance
The company has generated over $1 billion in revenue through its diverse projects.
95% Client Satisfaction
Quality Assurance
CBES maintains a high level of client satisfaction, ensuring excellence in service delivery.
- Specializing in delivering comprehensive services for both public and private sector clients, works across multiple sectors including buildings, infrastructure, and energy.
- With a history rooted in reliability and technical expertise, manages projects of varying scales and complexity.
- Diverse portfolio includes projects from residential developments to large-scale commercial and industrial works.
- Stands out for its integrated approach, offering services in design, construction, and maintenance, ensuring projects are delivered on time and within budget.
- Known for innovation, leads in sustainable building solutions and forward-thinking engineering techniques.
- Thrives on tackling challenges and pushing the boundaries of engineering excellence.
- We are committed to delivering high-quality services that exceed our customers' expectations.
- We operate with integrity, respect, and professionalism at all times.
- We foster a collaborative work environment where innovation and creativity thrive.
- We promote a culture of continuous learning and development to ensure the growth of our employees.
- We focus on providing a safe and supportive work environment.
2050
Net-Zero Target Year
Committed to achieving net-zero carbon emissions by a specific future date through comprehensive strategies and sustainable practices.
- Actively reduces energy consumption and waste through sustainable practices.
- Utilizes energy-efficient technology and low-carbon solutions in all projects.
- Enhances sustainability through comprehensive environmental management systems.
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