Customer Relations Manager
Haulfryn
Lead team to deliver exceptional guest and owner experiences at Finlake Holiday Park
11 days ago ago
£35,000 - £35,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Chudleigh, England, United Kingdom
Onsite
Company Size
500 Employees
Service Specialisms
Sales
Kitchen services
Fitness
Grounds & maintenance
Leisure services
Entertainment venues
Sector Specialisms
Leisure
Holiday Parks
Residential Parks
Recreational Vehicle Parks
Recreational Camps
Role
What you would be doing
system oversight
financial admin
safety compliance
marketing coordination
customer support
team leadership
- Resolve customer queries and complaints professionally and efficiently, implementing continuous improvements.
- Oversee the day-to-day delivery of owner, member, and guest experiences across the park.
- Oversee all relevant systems and registers (e.g., ANPR, Freshdesk, owner and guest records) to maintain accuracy and compliance.
- Coordinate local marketing, membership communications and community events.
- Lead, coach and develop the Customer Relations team to deliver exceptional service and fulfil their potential.
- Ensure compliance with health, safety and security procedures, working closely with the security team.
- Manage key guest services including reception, concierge and cleaning partners to ensure consistent standards.
- Support financial administration tasks including petty cash, debt management and credit reconciliation.
- Proactively communicate with owners and guests, sharing updates, stories and information in engaging ways.
What you bring
communication
confidentiality
problem-solving
leadership
microsoft office
driving licence
- Excellent organisational, communication, and interpersonal skills.
- Confidence handling sensitive information and maintaining confidentiality.
- A proactive, calm, and professional approach to problem-solving and service recovery.
- Proven experience leading and developing a customer service or guest relations team.
- Experience in hospitality, leisure, or property environments (advantageous but not essential).
- Strong computer literacy, including Microsoft Office and familiarity with customer management systems.
- Full UK driving licence (preferred).
- Discounted Holidays at our picturesque UK holiday resorts
- Company Sick Pay
- Competitive Salary
- Pension Scheme & Life Assurance
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Continuous Training & Development Opportunities
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Facilities Manager Jobs in Torquay United KingdomGeneral Admin & Support Jobs in Torquay United KingdomProperty Supervisor Jobs in Torquay United KingdomProperty Manager Jobs in Torquay United KingdomOperations Manager Jobs in Torquay United KingdomCustomer Service Jobs in Torquay United KingdomAssistant Property Manager Jobs in Torquay United KingdomFacilities Manager Jobs in Exeter United Kingdom
Company
Overview
100% Growth
Expansion in the 2000s
The estate doubled its portfolio through strategic acquisitions.
10 Holiday Parks
Current Portfolio
Operates 10 holiday parks across England and Wales.
9 Residential Parks
Residential Expansion
Operates 9 residential sites offering luxury homes.
- Born from a holiday-home purchase in 1908, the Minoprio family founded Haulfryn Estate Company in 1935.
- From a single caravan site, it grew into a portfolio of premium holiday and residential parks.
- Pioneers of bespoke holiday homes with high standards and on-site amenities.
- Recent investments include luxury spas, adventure pools, bars, and restaurants.
- Shifted focus to premium owner-market stays, selling several parks and reinvesting in luxury experiences.
- Known for scenic locations—from coastal Abersoch to Devon—and blending design, community, and hospitality.
- Unusual fact: "Haulfryn" means "sunny hill" in Welsh, inspired by the family’s first holiday home.
- Authentic: A true family culture. Passion to create joy in every moment. Bring our real selves to work. Respectful, genuine, honest.
- Agile: Spontaneity that allows us to move with the times. Nimble and quick to react. Embrace and empower innovation. Create moments of joy through spontaneity.
- Nurturing: Across our environment and through collaboration to create a sustainable legacy. Care about people and the world around us. Relationships built and developed to last.
- Determined: Aiming to delight and continuously do the right thing. Aspire to consistently delight our customers. Look to do the right thing, always. Find ways to improve and create moments of joy.
10% Reduction
Electricity Consumption Target
Aims to decrease park electricity usage by 10% this year, part of broader energy-saving efforts.
- Committed to protecting the natural capital of our parks by creating sustainable natural environments and reducing operational environmental impact.
- Involved in the David Bellamy Blooming Marvellous Pledge for Nature Challenge: improving and creating wildlife habitats, managing greenspace ecologically, involving residents, staff, and local conservation bodies.
- Each team member receives a paid volunteering day annually to support a local charity or cause.
- Enhanced recycling facilities across all parks and support offices to simplify responsible waste disposal.
- Community funds in each park support local community projects and charities.
- Working with homeowners, holidaymakers, suppliers and employees to introduce environmentally friendly alternatives and improve waste disposal methods.
- Aspiring to become the most sustainable UK holiday and park home operator.
- No public information found on DEI strategy, gender statistics or related outcomes.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio