Assistant Manager

Description

The Assistant Manager assists the manager in achieving property objectives and assumes full managerial responsibilities in the manager’s absence. Responsibilities include maintaining accurate daily, weekly, and monthly reports of rents and deposits, and conducting all business in accordance with company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws.

• Maintain accurate resident records and update daily rent, deposit, and application fee receipts.
• Issue appropriate notices such as late payment, eviction, and returned check memos.
• Deposit collected monies before the bank’s daily close.
• Conduct property inspections, pick up litter, report service needs, and oversee move‑in/move‑out inspections.
• Foster positive customer relations with residents and guests.
• Manage leasing activities: greet prospects, show units, process applications, and handle lease renewals.
• Answer and direct incoming calls from prospective residents, current tenants, vendors, and suppliers.
• Monitor local market trends and suggest marketing ideas to improve resident satisfaction.
• Perform weekly outreach marketing as assigned by the manager.
• Prepare and update daily reports on move‑out notices, activity, and other required metrics.
• Organize, file, and maintain leases, reports, and paperwork.
• Process move‑ins, move‑outs, and security‑deposit move‑out reports.
• Receive service requests from residents and forward them to maintenance for prompt action.
• Follow up with residents after service completion to ensure satisfaction.
• Complete all required Grace Hill training courses by their deadlines.
• Work a flexible schedule of up to 40 hours weekly, including potential holidays and weekends.

Requirements

The position demands frequent standing, walking, bending, lifting, and the use of office equipment, as well as constant visual and auditory interaction with residents, vendors, and staff. A valid driver’s license, automobile insurance, and the ability to operate a golf or club car are required.

• Possess at least one year of property‑management experience and basic computer proficiency.
• Hold a valid driver’s license, automobile insurance, and be able to operate a golf or club car.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance