Customer Care Representative

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer. Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must.

• Manages warranty cost controls by having a complete knowledge of all scopes of work.
• Verifies work progress and completion of assigned vendor tasks.
• Organizes and prioritizes written lists of warrantable items to be completed.
• Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors.
• Responsible for following up with customers to ensure complete satisfaction of warranty preservations.
• Manages trade accountability, defines Woodside Homes warranty standards for buyers and works with Construction Superintendent on the delivery of completed homes.
• Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with Woodside policies and procedures.
• Works closely with Sales, Purchasing and Construction Teams to ensure the timely and comprehensive follow-up to homeowner specifications and concerns.

• Strong ability to multi-task.
• Construction: 5 years (Preferred)
• Minimum of 5 years' experience in a customer – facing role: with achievements in customer satisfaction metrics.
• Self-motivated with the ability to work independently.
• Outgoing, professional demeanor with the ability to establish and maintain effective relationships.
• Highly adaptable and extremely quick thinking on their feet.
• Driver's License
• High school diploma or equivalent.
• Customer Service : 5 years (Preferred)
• Superior verbal communication skills.
• Computer literacy and an understanding of accounts management tool like JDE, Hyphen or equivalent will be highly regarded.
• Minimum of five years of customer service or construction experience.
• High school or equivalent (Required)

• Flexible spending account
• Paid time off
• Health savings account
• 401(k) matching
• Vision insurance
• Employee assistance program
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance