Queensland Rail
Queensland Rail provides integrated rail transport solutions across freight, passenger, and infrastructure services.
Maximise rail network efficiency via capacity, compliance, stakeholder engagement.
2 days ago
$135,199
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Townsville City, Queensland, Australia
Hybrid
Company Size
7,000 Employees
Service Specialisms
Rail infrastructure
Project Management
Engineering
Customer Service
Maintenance
Sector Specialisms
Rail Transport
Infrastructure
Freight
Passenger Services
Engineering
Network Maintenance
Bulk Minerals Transport
Coal Transport
Role
Description
performance review
capacity planning
incident command
corridor initiatives
stakeholder engagement
compliance monitoring
As a Senior Operations Coordinator (internally known as Senior Operations Interface Adviser), you will play an integral role in maximising operational and network efficiency across our Regional Network for our rail operators and infrastructure maintenance teams. You’ll deliver solutions aligned with our safety management system and business directives, focusing on yard capacity management, stakeholder engagement, compliance and incident response. This is a permanent full-time position based in Townsville. You will be required to work an on‑call roster to support reactive events and emergency incidents/accidents which will include outside of hours, weekend work and travelling across regional Queensland to assist.
- Review operator performance and implement solutions to address compliance, standards, capacity, commissioning and design issues
- Lead and support strategies that drive a performance‑focused culture, including corridor initiatives, interfaces, leases and connection agreements
- Provide advice on all Conceptual Operating Plans
- Develop and deliver corridor performance initiatives through effective engagement with supply chain customers, stakeholders and adjoining landowners
- Act as QR Commander during major incidents, overseeing investigations, recovery planning, inductions, pre‑starts, debriefs, reviews and representing the organisation in local and district disaster groups
- Undertake planning, capacity analysis and scheduling tasks as required
- Build and maintain strong relationships with customers and stakeholders
Requirements
problem solving
analytical
communication
it systems
interpersonal
conflict resolution
Applicants for roles at Queensland Rail may undergo pre‑employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments, pre‑employment health checks and background screenings, which could involve criminal history and credit checks.
- Strong problem‑solving and analytical skills for implementing short‑ and long‑term solutions
- Excellent communication (written and verbal), interpersonal, consultation and conflict resolution skills
- Proficiency in information technology (IT) systems for monitoring, recording and reporting systems
Benefits
- Base annual salary $135,199 + 12.75% super + any applicable penalties or allowances
- Opportunity to broaden your rail and technical experience – this opportunity allows you to get involved in a range of different projects to develop your skillset
- Work with an experienced, supportive and engaged team
- Travel discounts and lifestyle perks through QRI
- Access to 280+ gyms and pools with Fitness Passport
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- pre-employment alcohol and drug testing
- psychometric assessments
- pre-employment health checks
- background screenings including criminal history and credit checks
Company
Overview
Over 150 years
Years of Operation
The company has been shaping Queensland's transportation network for over a century and a half.
1,600 kilometers
Rail Network Span
The expansive rail network connects urban and regional areas across Queensland.
Millions annually
Passengers Served
Queensland Rail reliably serves millions of passengers each year with safe and efficient travel options.
1865
Year of Origin
The company's history began in 1865 as a regional rail operator.
- It delivers a range of services, including passenger rail transport, freight logistics, and rail infrastructure management.
- Known for its reliability, serves millions of passengers annually, providing safe, efficient travel options.
- It plays a key role in moving freight, particularly coal and agricultural products.
- Key infrastructure projects include upgrading rail lines, stations, and signaling systems to support modernized services.
- Queensland Rail also plays an essential role in the Queensland economy by providing rail solutions that support commerce and industry.
- With a deep commitment to innovation, is modernizing its fleet with cutting-edge technology for sustainability and efficiency.
- Its influence extends beyond transportation, contributing to regional development and improving accessibility for Queensland residents.
Culture + Values
- We do better together
- Treat Others With Respect – We appreciate everyone’s contributions and differences
- Empower Our People – We have confidence in our people
- Act Safely – We work safe, to go home safe
- Make A Positive Difference – We learn from today, to improve tomorrow
Environment + Sustainability
45% Electricity Offset
Solar PV Systems Contribution
Solar PV systems at depots offset up to 45% of electricity demand, significantly reducing carbon emissions.
90% Ballast Recycled
Recycling Program Effectiveness
Up to 90% of ballast spoil is recycled, minimizing waste and contributing to sustainable resource management.
200 Cars Removed
Public Transport Impact
Each six-car train removes an equivalent of 200 cars from roads, reducing congestion and emissions.
334 t CO₂-e Saved
Annual Emission Reduction
Solar PV systems at depots save approximately 334 metric tons of carbon dioxide equivalent annually.
- Integrate environmental, social and governance principles into policies, processes, strategies, risk management and decision‑making at all levels
- Comply with applicable legal and other obligations
- Manage material sustainability risks and opportunities to protect and enhance environment, cultural, economic and social values
- Embed climate‑change risk management to progressively improve resilience of assets, infrastructure and services
- Decarbonise operations in support of progress towards becoming a net zero emissions railway
- Encourage innovation with new or improved technologies, processes and products that support sustainability outcomes
- Monitor and report on environmental and sustainability performance to drive continual improvement
- Foster a workforce culture around sustainability through training, awareness and engagement
- Engage and collaborate with key stakeholders, customers, delivery partners and industry on sustainability and supply‑chain outcomes
- Utilise regenerative braking on all New Generation Rollingstock to feed electricity back into the traction network
- Include renewable energy in electricity contracts and install renewable generation at facilities
- Recycle scrap metal, timber, paper, industrial and hazardous waste
Inclusion & Diversity
26% Female
Female representation in the workforce
Reflecting the company's efforts to increase diversity across all levels.
25% Leadership
Women in leadership positions
Highlighting the growing influence of women in senior roles within the organization.
54% Trainees
Female trainees in control roles
Demonstrating progress in diversifying new hires and fostering future leaders.
28% Industry-Wide
Female participation in the rail industry
Showcasing a broader commitment to gender diversity across the rail sector.
- QR Women Collective and QR Women programs launched to increase female retention and representation
- Participation in ARA Women in Mentoring, Women in Engineering, scholarships, networking events
- Established Inclusion Council in early 2020 with executive-level sponsorship across gender, age, First Nations, multicultural, accessibility, LGBTIQ+, DFV prevention
- Achieved White Ribbon Australia Workplace Accreditation to prevent gendered violence and sexual harassment
- Industry-wide rail female participation rose from 24% to 28% (2022–23); CEOs female share up to 26% (2022–23) per ARA data