Call Center Representative

Description

This is a part‑time on‑site role for a Call Center Representative based in Elk Grove, CA. The representative will handle inbound and outbound calls, provide exceptional customer service, and address client inquiries. Daily tasks include assisting with scheduling appointments, resolving customer concerns, and ensuring customer satisfaction. Attention to detail and effective communication are key responsibilities.

• Handle inbound and outbound customer calls
• Schedule appointments and manage client inquiries
• Resolve customer concerns to ensure satisfaction
• Maintain accurate records in the customer management system
• Build and maintain strong client relationships

Requirements

Candidates should have excellent customer service and support skills, strong interpersonal abilities to build and maintain client relationships, and computer literacy to navigate customer management systems. A commitment to achieving satisfaction through communication and problem‑solving is required. Prior call‑center or customer‑facing experience is preferred, as is the ability to work on‑site in Elk Grove. A high school diploma or equivalent is required; additional training is a plus.

• Demonstrate strong interpersonal and communication skills
• Possess computer literacy and problem‑solving abilities
• Prior call‑center experience preferred
• Ability to work on‑site in Elk Grove, CA
• High school diploma or equivalent required

Benefits

The role offers growth opportunities and a generous commission structure. We have two part‑time openings, each under 30 hours per week.

• Opportunity for growth with a generous commission structure
• Part‑time schedule up to 30 hours per week, two openings available

Training + Development

Interview process

Visa Sponsorship

Security clearance