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Customer Service Advisor - Sales
Jewson
Customer service and sales advisor for a building materials distributor.
9d ago
Entry-level, Junior (1-3 years)
Full Time
Bournemouth, England, United Kingdom
Onsite
Company Size
6,000 Employees
Service Specialisms
Project estimating
Tool hire
Brick and timber specialist
Kitchen and bathroom showrooms
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
customer relationships
branch maintenance
team collaboration
system utilization
stock management
product knowledge
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Work with colleagues to suggest opportunities for improvement
- Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
- Maintain stock levels, carrying out regular stock counts
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
What you bring
industry experience
customer facing
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Part Time / Flexible working applicants welcomed
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Retirement Savings Plan (Pension) – with Legal & General
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- New Reward and Recognition programme – launching soon!
- Wellbeing Centre via WorkPerks
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
Company
Overview
170 years
Company History
Operational and evolving in the UK market for a significant period.
- With a vast network of branches across the country, serves a wide range of construction projects.
- Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools.
- Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy.
- Known for providing tailored solutions with a focus on quality and service.
- A trusted partner, having supplied products to iconic buildings and landmark projects.
- Prides itself on expert knowledge across its materials, helping clients choose the right products.
- Safety is a top priority
- Customer satisfaction is a focus
- Committed to continuous improvement
- A team-driven business
- Act with integrity
- Passionate about providing sustainable solutions
Net zero by 2050
Carbon Emission Target
Achieving net zero carbon emissions by a significant future date, marking a commitment to sustainability and climate action.
Over 90%
Responsibly Sourced Products
A substantial majority of products are sourced responsibly, reflecting a dedication to ethical and sustainable practices.
- Aiming to reduce carbon emissions in supply chain operations
- Committed to supporting circular economy principles, including waste reduction and recycling
- Promoting sustainable building materials and energy-efficient solutions
26% Leadership Roles
Women in Leadership
Reflects the proportion of women in leadership positions within the company, highlighting gender representation at senior levels.
- Jewson has a comprehensive diversity and inclusion strategy to create a fair and inclusive workplace for all employees.
- The company actively pursues attracting diverse talent through strategic partnerships and innovative recruitment methods.
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