Customer Service Representative

This is a full-time, on-site role for a Customer Service Representative located in Billerica, MA. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience. Day-to-day tasks include responding to customer calls and emails, resolving issues, processing service requests, and providing information about our products and services.

• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in Customer Experience and Customer Service Representative roles
• Excellent problem-solving skills and attention to detail
• High school diploma or equivalent; additional qualifications in customer service are a plu
• Proficiency in using customer service software and tools