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Front Desk Supervisor
Trigild
Supervises hotel front desk ops, ensuring revenue, guest/employee satisfaction, and compliance.
12d ago
$22 - $25
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
San Diego, CA
Onsite
Company Size
100 Employees
Service Specialisms
Property Management
Asset Management
Real Estate Services
Construction Services
Project Management
Consulting
Engineering
Turnkey Solutions
Sector Specialisms
Commercial
Multifamily
Hospitality
Office
Industrial
Retail
Restaurant
Golf Course
Role
What you would be doing
check in
check out
cash handling
inventory control
guest complaint
staff training
- Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
- Respond to guest requests.
- Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
- Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
- Personally respond to guest complaint letters and comment cards in accordance with company standards.
- Maintain excellent communication with the housekeeping department.
- Coach company's policies and procedures.
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas.
- Train front desk staff to successfully perform their task.
- Handle check in and check out of hotel guests.
- Ensure all operations and cash handling are done per policies and procedures.
- Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
- Analyze, investigate, and resolve guest complaints.
- Follow room inventory and monetary controls.
What you bring
high school
microsoft office
hotel supervisory
multitasking
analytical
communication
- Must be able to work independently and multi-task, prioritizing as appropriate.
- May be required to do light lifting or carrying.
- Must have effective oral and written communication skills.
- High School Diploma or equivalent.
- Must be flexible in work hours/days.
- Must have good analytical skills and decision-making ability.
- May be required to walk and/or stand for long periods of time.
- Must be able to sit or stand for long periods at a time.
- Capable of working in a fast paced environment and in stressful situations.
- 1-2 years in a hotel supervisory role.
- Must be available to work extended hours, nights and weekends.
- Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all offers contingent on completing a background check and proof of work eligibility.
Company
Overview
- Founded with a passion for real estate, specializing in property management and investment services.
- Provides a broad range of real estate services, including property management, leasing, and asset management.
- With a strong history in the industry, handles diverse projects ranging from residential communities to commercial properties.
- Known for managing challenging properties and turning around distressed assets.
- Focuses on operational excellence and financial performance, helping clients maximize their returns.
- Expertise spans different types of real estate, including office buildings, multi-family housing, and industrial properties.
- Works with investors, property owners, and lenders to enhance asset value through strategic management and development.
- We attract the best and the brightest in the industry.
- Our talent is trusted, experienced, innovative, dedicated, and dynamic.
No net zero
Environmental goal status
The company has not disclosed a net zero target date, indicating a lack of publicly communicated climate goals.
- No public environmental or sustainability strategy, goals, or metrics found.
- No data-driven environmental results (e.g., emissions avoided, renewable usage, reductions) publicly stated.
1.0 out of 5
Diversity rating
The company has a low diversity and inclusion rating on Glassdoor.
14%
Employee recommendations
Approximately 14% of employees feel the company is recommendable to others.
27%
CEO approval
The CEO has a low approval rating among employees, indicating dissatisfaction with business practices.
- No DEI strategy or outcomes disclosed on trigild.com or LinkedIn.
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