Kablio AI

AI Turbo Recruiter

Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.

Get hired, get rewarded!

Land a job through Kablio and earn a 5% salary bonus.

Exclusive benefits

5%Bonus

Manager of Technical Support

Zero Impact Energy

Providing sustainable energy solutions to reduce environmental impact and drive energy transformation.

Lead tech support for EV charging, ensuring customer satisfaction and issue resolution.

6d ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Irvine, CA

Office Full-Time

Company Size

50 Employees

Service Specialisms

Construction Services

Operations & Maintenance

Energy‑as‑a‑Service

EVSE Infrastructure

Solar & Energy Storage

Fleet Electrification Infrastructure

Charging Management System

Turnkey solutions

Sector Specialisms

Energy-as-a-Service

Electric Vehicle Charging Infrastructure

Solar Energy

Energy Storage Systems

Fleet Electrification

Data Centers Energy Solutions

Municipal Energy Solutions

Public Sector Energy Management

Role

What you would be doing

troubleshooting

installation coordination

network support

software support

team leadership

customer satisfaction

Build new and develop long-lasting relationships with customers senior-level management
Identifies, investigates, and resolves users’ problems with computer software and hardware.
The Manager of the Technical Support team (MTS) is responsible for the overall customer relations by providing leadership and direction as they act as the customer escalation advocate within ZIS Services
Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers;
Consults with users to determine steps and procedures taken to identify and resolve the problem.
This position will manage and lead a team of professionals that have direct contact with the customers, share knowledge and experience with colleagues, have the internal knowledge to understand the correct path to direct technical or material issues, ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction.
Continually strive to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
Responsible for recruitment, mentoring, development, and creating a customer-focused environment within the team.
Collaborates with programmers to explain errors and/or recommend modifications in programs.
Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers.
Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties;
Provide the team support with direction for the group's overall continuous improvement.
Accompany respective team members to on-site customer meetings as required such as Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
Arranges service by software or hardware vendors to repair or replace defective products.
Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g., roaming)
The MTS ensures their respective teams both monitor and measure spare and repair management through backlog alignment, and identify support solutions to prevent delays in Service.
Set challenging targets and objectives for the team and ensures understanding to create accountability to achieve the highest levels of support.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
The MTS is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators.

What you bring

salesforce

crm

ev chargers

college degree