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Luxury Residential Door Host- (Part Time) Millennium Tower
Action Property Management
Part‑time door host greets residents, assists with deliveries, and maintains lobby area.
6d ago
$21 - $22
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
San Francisco, CA
Onsite
Company Size
601 Employees
Service Specialisms
Accounting & HOA Finances
Manager & Resident Portals
Dedicated Support Team
Board Involvement
Resident Services
Escrow Services
On-site HOA Management
Event Planning
Sector Specialisms
HOA Property Management
Homeowner Association Management
Residential Communities
Urban Properties
Large-scale Developments
New Development Properties
Hotel Properties
Role
What you would be doing
guest greeting
security monitoring
customer service
facilities cleanliness
vendor coordination
info assistance
- Station at the entry, greet and hold the door for entering homeowners, residents, and guests.
- Secure taxicabs for Residents and Guests and assist with Uber / Lyft and other third-party driver service(s).
- Provide exceptional customer service to all residents and guests.
- Clean and maintain common areas in the jurisdiction of the Door Host role when necessary.
- Immediately address and resolve all relevant issues ensuring Resident and Guest satisfaction.
- Report loiterers, suspicious persons and rule violators to Concierge on duty.
- Ensure the safety and security of Residents and Guests, and the protection of the property.
- Work closely with other team members to ensure smooth operations.
- Remain in assigned post position, maintaining correct stance.
- Assist in the placement and removal of lobby rain mats and exterior floor mats.
- Assist residents and guests with information about the Association's amenities and services.
- Maintain clear passage of the porte-cochere and sidewalks into the building.
- Direct all vendors and delivery persons to the SOC.
- Greet all residents, guests and other visitors with the utmost expression of gracious hospitality and anticipate all guest needs.
- Keep a quiet, respectful attitude with Residents and Guests.
- Address inquiries and concerns promptly and efficiently.
- Maintain knowledge of all items discussed at daily Stand Up Meeting.
- Oversee entryway and maintain area to five star cleanliness standards at all times.
- Assist Page with unloading resident vehicles and loading luggage carts on porte-cochere.
What you bring
customer service
luxury experience
professional demeanor
18+ age
background check
flexible
- Polished and professional presentation and demeanor
- A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred
- Reflect willingness to accommodate residents, Management and peer requests and ensure first class service.
- Must be over 18 years of age and successfully pass a criminal background check and drug screening
- Strong verbal and written communication
- Always be available to partner with Concierge and Page.
- Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
- Competitive salary + annual bonus ranging from $7,000 to $20,000
- Uniforms + dry cleaning services
- 401(k) + company match
- Paid time off + holiday pay
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass criminal background check and drug screening
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Company
Overview
1984
Year Founded
The company was established in Irvine, California, marking the beginning of its journey from a local HOA property manager to a multi-regional specialist.
$750M
Annual Revenue
The company reported a significant revenue figure, reflecting its growth and operational success in the property management sector.
1996
CEO's Tenure
The current CEO, who began as a community manager in 1996, has played a pivotal role in the company's expansion and leadership.
2024
Headquarters Relocation
The company is set to move its headquarters to a new location in Irvine, a significant step in its ongoing development and operations.
- Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises.
- Delivers services like financial accounting, maintenance coordination, board and resident portal administration.
- Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access.
- Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations.
- Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care.
- Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews.
- Noted for seamless transitions during acquisitions and relocations.
- We are committed to doing the right thing, always, and acting with honesty and transparency.
- Our priority is to deliver unparalleled service and exceed client expectations.
- We foster collaboration and trust among all team members, working together toward common goals.
- We encourage creative solutions and embrace new technologies to improve the way we work.
- We strive for continuous improvement and deliver the highest quality in everything we do.
- We take ownership of our actions and are responsible for delivering results.
Net zero by 2030
Emissions Target
Aims to achieve net zero emissions through comprehensive sustainability efforts.
- Committed to reducing its environmental footprint.
- Implements green building practices and energy-efficient solutions.
- Works with clients to achieve sustainability goals, including energy-efficient lighting and waste reduction programs.
- Supports sustainable materials and technologies.
- Maintains high environmental performance through regular audits and compliance.
- Committed to creating an inclusive and diverse workplace.
- Prioritizes equal opportunity for all employees and promotes a culture of respect and inclusion.
- Strives to maintain gender balance and diversity across all levels of the organization.
- Has implemented strategies to ensure diversity in recruitment, leadership development, and employee engagement.
- Focused on creating a workplace where employees feel empowered to bring their whole selves to work.
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