Hire Desk Controller
Mabey Hire
Manage hire desk operations, sales calls, customer service, and transport coordination.
9 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
North Lanarkshire, Scotland, United Kingdom
Onsite
Company Size
400 Employees
Service Specialisms
Groundworks support
Propping & jacking
Formwork & falsework
Temporary bridging
Site access
Structural & environmental monitoring
Sector Specialisms
Utilities
Water Resources
Infrastructure
Temporary Works
Groundworks Support
Propping
Jacking
Formwork
Role
What you would be doing
ncr reduction
transport monitoring
telesales calls
customer relations
safety compliance
- Promote and improve customer service by reducing Non Conformance Reports (NCRs).
- Monitor transport activities within the depot to ensure the most efficient and cost effective use.
- Conduct outbound Telesales call to increase sales volumes.
- Effectively communicate and build rapport with customers to improve performance and drive sales.
- Comply with Health and Safety requirements and ensure compliance within the depot.
What you bring
problem solving
customer service
gcse
active listening
it literate
- Problem solving
- Attention to Detail
- At least 12 months customer service and selling experience
- GCSE level of education
- Active listening
- IT literate
- A fantastic pension scheme
- A competitive basic salary
- Health and wellbeing benefits
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
£53 million turnover
Reflects the company's strong financial performance in the UK temporary works sector.
£9.8 million profit
Showcases profitable growth and operational efficiency in FY 2023.
- Born in Dewsbury and now part of PERI Group since May 2024, Mabey Hire has carved a niche as the UK’s go‑to temporary works specialist.
- From modest beginnings, it now turns over £53 million annually and posted a £9.8 million pre‑tax profit in FY 2023.
- Its engineer-led team tackles complex excavation shoring, renovation propping, jacking schemes, temporary bridges and sensor-based monitoring.
- Typical projects span major UK ventures like Crossrail, Mersey Gateway and HS2 enabling works, showcasing its reach in civil and infrastructure domains.
- It remains independent in brand and management under PERI’s umbrella—blending family-business agility with global backing.
- Unusually, it's the only UK specialist combining in-house design, supply, installation and live structural monitoring services.
We prioritize the safety of our people, customers, and the public above all else.
We are dedicated to delivering exceptional customer service and fostering lasting relationships with our clients.
We are committed to continuously improving and exploring innovative solutions in all aspects of our work.
We operate with honesty, transparency, and fairness in every interaction and decision.
We strive to make a positive impact on the environment and society through our actions and initiatives.
We achieve our goals by working together and supporting one another throughout the process.
2050
Net Zero Target Date
Aiming to achieve net zero emissions by the year 2050.
20%
Carbon Emissions Reduced
Carbon emissions have decreased by 20% over the past three years.
- Fleet of vehicles includes low-emission options, aiming for zero-emissions in the future.
- Commitment to sustainable practices in supply chain management and operations.
- Use of renewable energy sources across multiple sites.
- Regular environmental audits to ensure compliance and continuous improvement.
32% women workforce
Gender Diversity
Reflects the percentage of women in the company's workforce, highlighting progress toward gender balance.
- Ongoing commitment to increasing diversity across all levels of the business.
- Implementation of inclusive recruitment practices to ensure a fair hiring process.
- Employee resource groups focusing on various diversity aspects to support and empower employees.
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