Connections Coordinator
Uisce Éireann Irish Water
customer engagement
connection management
it systems utilisation
escalation handling
stakeholder feedback
process optimization
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Escalate non-standard or significant cases to colleagues, including Regional Design Team/Diversions Team/Regional Planning Team, in accordance with work instructions.
Investigate any potential future plans for the site that may influence the technical
Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.
Customer Operations develop, deliver, and support excellent customer service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customers relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
Review planning application files referred to Uisce Éireann by Planning Authorities, to inform and develop UÉ planning observation reports.
Complete cost estimates for non-standard connection works.
Perform initial capacity checks and assess proposed developments for potential impacts on UÉ assets.
Receive and carry out desktop assessments of Pre Connection Enquiries and Connection Applications along with attached supporting documentation.
Reporting to the Senior Design Engineer the Connections Coordinator will work closely with multiple stakeholders in the CDS team and acoss the Customer Operations function.
Utilise and update Uisce Éireann IT systems and Work and Asset Management systems to manage works.
Assess documentation, designs, etc, provided by applicants to ensure compliance with UÉ requirements, including Codes of Practice and Standard Details.
Respond to related escalations and queries and liase with the relevant stakeholders to resolve.
Proactively identifying new areas of improvement and successfully challenging poor customer service delivery and partaking in initatives to resolve it
Collaborate with key internal stakeholders across the UÉ business
qualification
quality
safety
experience
flexibility
teamwork
Relevant third level qualification and or accreditation is desirable and or relevant experience
Track record of striving for quality and ensuring consistently high standards of work
Proven track record in raising safety concerns and helping to find solutions
A minimum of 2 years’ experience in the water, utilities or similar industries is desirable
Demonstrated flexibility with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
Proven ability to work on own initiative and with others to promote the success in the performance of a team
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results
Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
Benefits- planning application file reviews for ué planning observation reports
People also searched
4 million
People Served
The utility provides essential water services to over four million individuals across Ireland.
- Responsible for the treatment and distribution of drinking water, as well as wastewater collection and treatment.
- Aims to enhance water infrastructure with major projects across the country, including the upgrade of aging networks.
- Works with local authorities, private sector contractors, and stakeholders to deliver high-quality water services.
- Focuses on maintaining water supply resilience, ensuring safe and clean water for homes, businesses, and industries.
- Committed to improving environmental standards with an emphasis on reducing water leakage and upgrading treatment plants.
- Plays a central role in Ireland's water conservation and sustainable resource management efforts.
- Partners with local communities to ensure optimal service delivery and engage in public consultation for projects.
- We work with pride and passion.
- We are committed to delivering a service of the highest quality.
- We respect people, diversity, and individual contribution.
- We are responsible stewards of public resources.
- We aim to continuously improve in all that we do.
- We act with integrity and transparency in all our dealings.
Net Zero by 2050
Carbon Emissions Target
Commitment to achieving net zero carbon emissions by the year 2050.
Adaptation Plan by 2050
Climate Risk Safeguards
Implementation of a climate change adaptation plan to safeguard water services against climate-related risks.
- Investing in infrastructure to reduce water leakage and improve water efficiency.
- Focus on protecting water resources, with a target of improving water quality across Ireland.
- Ongoing investment in waste water treatment to meet environmental standards.
- Working on reducing the carbon footprint of operations, with specific projects aimed at increasing energy efficiency.
- Gender balance at all levels is a key priority.
- Developing an Inclusion and Diversity strategy with a focus on increasing female representation.
- Actively promoting a culture of respect, inclusion, and equal opportunity.
- Diverse talent pipelines through recruitment and retention strategies.
- Ensuring an inclusive work environment that enables every employee to reach their potential.
