Senior Manager of UX Research

Description

• Oversee the development and delivery of research reports and presentations, ensuring team outputs communicate complex findings in clear, actionable formats for stakeholders Build strong stakeholder relationships and champion research that explores the intersection of AI, APIs, and consumer experiences
• Drive research excellence by setting methodology standards and implementing project governance to ensure consistent quality and delivery
• Develop and execute research strategies that anticipate technology trends and their impact on customer needs, business objectives, and competitive positioning
• Lead our research practice in delivering strategic insights that directly influence innovation priorities and long-term product roadmaps
• Lead research initiatives across our broad platform portfolio, navigating the complexities of both consumer-facing and developer-focused products
• Develop deep expertise in API ecosystems, understanding developer needs, integration challenges, and platform adoption patterns
• Lead, mentor, and develop a high-performing research team, including recruiting top talent and providing career guidance and performance management
• Manage resource allocation and project prioritization to ensure research efforts align with business strategy and deliver maximum impact
• Stay at the forefront of emerging technologies (AI/ML, platform ecosystems, APIs) and translate technological possibilities into research opportunities

Requirements

• Experience conducting research across both consumer and B2B/developer audiences
• Background in AI/ML research applications or human-AI interaction studies
• Demonstrated ability to optimize team operations and establish effective prioritization frameworks
• Strong technical fluency with APIs, developer ecosystems, and emerging AI technologies
• Experience with developer research methodologies and API usability studies
• History of building and scaling high-performing research teams
• Excellent stakeholder management and communication skills, with ability to influence senior leadership
• Knowledge of research operations, tooling, and process optimization
• Experience in platform companies or technology organizations with diverse product portfolios
• 8+ years of research experience with 4+ years in research management or leadership roles
• Proven track record of leading research that drives product strategy and business outcomes
• Advanced degree in Human-Computer Interaction, Computer Science (with HCI focus), Statistics/Data Science, Anthropology, Cognitive Science or related field
• Strong understanding of building trustworthy, adaptive AI experiences grounded in human insight and data fluency.
• Track record of anticipating technology trends and translating them into actionable business insights

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance