Dispatcher

Description

• Manage real‑time dispatch boards (manual and electronic) to keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules for efficiency, accuracy, and timely completion.
• Verify technician check‑ins/outs and confirm IVR compliance.
• Ensure technicians have correct parts and purchase orders to complete jobs.
• Provide world‑class support to internal teams and customers with professionalism and urgency.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Participate in 401(k) with 50 % company match on the first 6 %.
• Maintain detail‑orientation with sharp focus on accuracy and follow‑through.
• Work continuously in an office setting and operate standard office equipment.
• Sit at a computer for up to 8 hours, alternating between sitting and standing as needed.
• Maintain vision, hearing, twisting, and talking capabilities throughout the day.
• Occasionally lift up to 15 lb and perform walking, carrying, reaching, kneeling, pushing/pulling, bending, and crouching.

Requirements

The Dispatcher serves as the vital connection between field technicians and customers, ensuring service runs smoothly, efficiently, and professionally. Organized, proactive individuals who thrive in a fast‑paced environment will excel in this role.

Ideal candidates are strong communicators with dispatch experience, high‑level computer skills, and an ability to prioritize tasks under pressure. They are detail‑oriented, team‑focused, and able to maintain accuracy and follow‑through in a deadline‑driven setting.

• Possess previous dispatch experience, preferably in a service industry.
• Demonstrate high‑level computer skills, especially in Excel.
• Exhibit excellent organizational and time‑management abilities.
• Show strong sense of urgency and effective task prioritization.
• Communicate clearly in written and verbal formats.
• Thrive in a fast‑paced, deadline‑driven environment.

Benefits

Compensation ranges from $23 to $26 per hour, and Nextech invests in employee growth through paid training, certification support, and education reimbursement. A comprehensive benefits package includes health, dental, vision, life insurance, 401(k) match, and generous paid time off plus exclusive discounts.

• Receive paid training, certification support, and education reimbursement.
• Access multiple health plans, a free employee‑only option, and dental/vision coverage after 30 days.
• Obtain free life insurance equal to annual salary.
• Choose optional supplemental coverage for life, disability, accidents, and critical illness.
• Enjoy seven paid holidays, paid time off, and exclusive discounts on travel, auto, dining, and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance