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Meter Service Supervisor

Veolia North America

Provides optimized solutions for water, waste, and energy management across various sectors.

Supervising and managing the meter services department, including field operations and office staff, for a water utility company.

14d ago

$73,000 - $89,000

Intermediate (4-7 years)

Full Time

New Rochelle, NY

Field

Company Size

50,000 Employees

Service Specialisms

Water treatment

Wastewater treatment

Commercial waste collection

Hazardous waste disposal

Energy consulting

Resource recovery

Procurement services

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

What you would be doing

meter testing

project management

backflow certification

compliance programs

field supervision

meter reading

Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.
Complete backflow certification in New York State and effectively manage Veolia’ cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.
Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
Manage call escalations for customers with appointments, and scheduling conflicts.
Direct supervision of union workforce.
As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
Budgeting for Meter Service operations.
Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU’s.
Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.

What you bring

technical expertise

bachelor’s degree

customer service

nys regulations

leadership

decision making

Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.
Bachelor’s Degree or 5 years of experience managing a team.
Incumbent must have a passion for serving customers and providing an exceptional customer experience.
Knowledge of NYS Regulations, meter testing and NY Sanitary Code.
Leadership qualities needed to motivate and direct staff.
Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
Ability to multitask, handling multiple deadlines and projects.
New York State Backflow Testing Certification (not required for employment).
Knowledge of field service/metering operations.
Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
Computer skills are required.
Strong oral, written, and interpersonal skills.
Valid Driver’s License.
Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
Plumbing experience is a plus, but not required.
Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminal background check
driving record check

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Company

Overview

Focuses on water, waste, and energy management through sustainable solutions.
Serves a wide range of industries, from residential to industrial and infrastructure projects.
Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs.
Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact.
Manages large infrastructure projects, including eco-efficient systems for municipalities and industries.
Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems.
Operates across multiple regions, addressing major environmental challenges.

Culture + Values