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TKE One Optimization Director
Tk Elevator
Elevator company offering mobility solutions for buildings with a focus on innovation and safety.
Drive operational and technology optimization, improve efficiency and adopt TKE One tools.
7d ago
Expert & Leadership (13+ years)
Full Time
Atlanta, GA
Hybrid
Company Size
50,000 Employees
Service Specialisms
Predictive Maintenance
Elevator Maintenance
Modernization
Digital Solutions
Technical Training
Sector Specialisms
Public Sector
K-12 Education
Higher Education
State & Local Government
Buildings
Residential
Commercial
Industrial
Role
What you would be doing
data analysis
dashboard development
process optimization
kpi management
resource planning
change management
Update and evolve TKE Leader Standard Work (LSW) routines and KPIs to ensure consistent adoption of TKE One processes across Branches and Area Operations & Sales teams.
Define, measure, and analyze TKE One data to quantify key LOB value drivers (e.g., efficiency, first-time fix, change order execution, cross-sell/upsell, win rate, callback reduction, applied credit).
Identity theft monitoring
Support LOB teams with data-driven execution playbooks, dashboards, and management tools to improve scheduling, resource allocation, backlog management, cycle time acceleration, and customer experience.
Support rollout of dashboards, workflow templates, scheduling enhancements, and resource planning tools to drive consistency, operational excellence, and productivity across the LOB.
Work with Operations and Sales teams to define and refine end-to-end KPIs and compliance metrics.
Recommend, develop, and lead process changes to streamline operational workflows, enhance efficiency, and improve quality outcomes (e.g., technician efficiency, backlog management, change order execution, and project/territory compliance).
Lead and facilitate cross-functional projects that drive people, process, and technology optimization efforts across branches, areas, headquarters, and COE teams.
Define, analyze, and measure TKE One data across the LOB lifecycle (e.g., order booking, service delivery, project execution, billing) to identify cycle time delays, waste, inconsistencies, and areas for automation and adoption.
Partner with Area Operations Directors, HQ leadership, and branch teams to ensure alignment, gather feedback, and strengthen adoption of TKE One processes and tools.
Collaborate with IT, Commercial Ops, Operations, and Shared Services to resolve issues and prioritize future enhancements.
Provide leadership and direction to cross-functional teams empowered to drive adoption and continuous improvement initiatives.
Monitor system usage, feedback, and support cases to identify and address pain points post-implementation.
What you bring
15+ years
six sigma
salesforce
excel
bi dashboards
mba
15+ years of experience in operations, IT, continuous improvement, process optimization, or business transformation.
Experience in service delivery, project execution, or field operations (construction, engineering, or manufacturing preferred).
Experience collaborating with both field and headquarters teams to drive systemic improvements.
Hands-on experience with data analysis, KPI design, and reporting tools (Excel, BI dashboards).
Proven track record of leading cross-functional initiatives and sustaining adoption of continuous improvement practices.
Lean Six Sigma certification (Green Belt or Black Belt), preferred.
Bachelor’s degree in Business, Operations Management, IT, Engineering, Data Analytics, or related field.
Master’s degree (MBA, Industrial/Systems Engineering, or related field), preferred.
Salesforce Certifications- Scrum master, Service Cloud, Sales Cloud, Experience Cloud and Administrator
Benefits
Supplemental medical plans
Paid sick leave, per company policy
Optional life and AD&D coverage
Health savings account (HSA)
Flexible spending accounts (FSA)
Medical, dental, and vision coverage
15 days of vacation per year
Company-paid Employee Assistance Program (EAP)
Optional spouse and dependent life insurance
Company-paid short- and long-term disability insurance
Pet insurance
Company-paid basic life insurance and AD&D
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
11 paid holidays each calendar year (10 fixed, 1 floating)
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.
Culture + Values
Be an entrepreneur
Be honest and transparent
Create an environment where future generations want to work
Keep our people safe
Make life easier for our customers
Think for the whole
Safety comes first
Collaborative, appreciation, growth and entrepreneurship
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