Maintain strong expense controls while performing required job functions.
Ensure customer satisfaction with Dobbs Equipment product support and deal promptly with any disputes or potential disputes in accordance with Dobbs Equipment’s policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
Ensure compliance with the Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department and articulated in the Health and Safety Manual as well as state/federal legislation.
All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
Continue to complete courses as they become available to ensure that you are keeping abreast of our rapidly changing industry.
The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Ensure that the Dobbs Equipment database is properly updated on a timely basis; this also includes the updating of customer unit fleet details
Assist in the collection of accounts receivables as requested from time to time.
Develop the Dobbs Customer Portal by educating and training customers.
Selling shop and field labor jobs to Deere and All Makes customers
Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.
Requirements
bachelor’s degree
ms office
excel
driver’s license
problem solving
undercarriage
Ability to communicate effectively with teammates and customers
Undercarriage and Ground Engaging Tools
Customer Service experience
PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
The employee is occasionally required to sit.
Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
Valid Drivers License
Must be able to self-manage/self-motivate.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Valid Driver’s License and maintain a clean driving record.
Strong problem-solving skills.
Complete PSSR training as assigned on JDU
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
Quick learner with the ability to think out of the box.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Bilingual a plus.
Specific vision abilities required by this job include close vision, and color vision.
Benefits
Strategic parts promotions set forth in the Dobbs Equipment Calendar
Undercarriage Revenue
PM Agreement Service Completion
JDLink Renewal Percentage
Attachment Sales Revenue
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a mission to provide high-quality heavy equipment for large-scale projects.
Known for offering a diverse range of machinery and equipment for construction, mining, and industrial sectors.
Has built a solid reputation as a trusted partner for infrastructure and transport projects.
Specializes in providing tailored solutions to meet the unique needs of heavy civil and industrial clients.
Collaborates with key players in various sectors, including government and large enterprises.
Offers innovative equipment options, ensuring maximum efficiency and productivity on job sites.
Continues to expand its footprint with a focus on meeting the evolving demands of the industry.
Culture + Values
28 Locations
Market Presence
Comprehensive support for customers across multiple regions, including sales of new & used equipment, parts, service, and rental.
Commitment to our customers and integrity in our actions are the basis of who we are.
Built on a legacy and foundation inherited from John Deere, emphasizing long-term, multi-decade partnerships.
Named to John Deere’s Onyx Circle (top-performing dealer award based on key performance metrics) reflecting a results-driven, customer-focused culture.
Environment + Sustainability
No publicly stated net‑zero target, environmental goals or metrics found on corporate website or LinkedIn.
No clear data‑driven information on emissions reduction, energy usage, renewable energy, waste management or sustainability programs.
Inclusion & Diversity
Lacks publicly available quantitative data on workforce diversity, gender splits, or DEI strategy.
No disclosed gender-related statistics or strategic DEI goals on website or LinkedIn.