Product Support Sales Rep

Description

• Maintain strong expense controls while performing required job functions.
• Ensure customer satisfaction with Dobbs Equipment product support and deal promptly with any disputes or potential disputes in accordance with Dobbs Equipment’s policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
• Ensure compliance with the Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department and articulated in the Health and Safety Manual as well as state/federal legislation.
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Continue to complete courses as they become available to ensure that you are keeping abreast of our rapidly changing industry.
• The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Ensure that the Dobbs Equipment database is properly updated on a timely basis; this also includes the updating of customer unit fleet details
• Assist in the collection of accounts receivables as requested from time to time.
• Develop the Dobbs Customer Portal by educating and training customers.
• Selling shop and field labor jobs to Deere and All Makes customers
• Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
• Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
• Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.

Requirements

• Ability to communicate effectively with teammates and customers
• Undercarriage and Ground Engaging Tools
• Customer Service experience
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• The employee is occasionally required to sit.
• Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
• Valid Drivers License
• Must be able to self-manage/self-motivate.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Valid Driver’s License and maintain a clean driving record.
• Strong problem-solving skills.
• Complete PSSR training as assigned on JDU
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Extensive driving required; overnight travel required
• The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• Quick learner with the ability to think out of the box.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Bilingual a plus.
• Specific vision abilities required by this job include close vision, and color vision.

Benefits

• Strategic parts promotions set forth in the Dobbs Equipment Calendar
• Undercarriage Revenue
• PM Agreement Service Completion
• JDLink Renewal Percentage
• Attachment Sales Revenue

Training + Development

Interview process

Visa Sponsorship

Security clearance