Luxury Residential Door Host- (Part Time Afternoons) Millennium Tower at Action Property Management in San Francisco, CA | USD21-24 | Kablio

Role

Description

vendor coordination

security monitoring

cleanliness oversight

guest service

issue resolution

incident reporting

Maintain knowledge of all items discussed at daily Stand Up Meeting.
Clean and maintain common areas in the jurisdiction of the Door Host role when necessary.
Direct all vendors and delivery persons to the SOC.
Station at the entry, greet and hold the door for entering homeowners, residents, and guests.
Work closely with other team members to ensure smooth operations.
Secure taxicabs for Residents and Guests and assist with Uber / Lyft and other third-party driver service(s).
Remain in assigned post position, maintaining correct stance.
Immediately address and resolve all relevant issues ensuring Resident and Guest satisfaction.
Keep a quiet, respectful attitude with Residents and Guests.
Provide exceptional customer service to all residents and guests.
Assist Page with unloading resident vehicles and loading luggage carts on porte-cochere.
Greet all residents, guests and other visitors with the utmost expression of gracious hospitality and anticipate all guest needs.
Address inquiries and concerns promptly and efficiently.
Assist in the placement and removal of lobby rain mats and exterior floor mats.
Oversee entryway and maintain area to five star cleanliness standards at all times.
Report loiterers, suspicious persons and rule violators to Concierge on duty.
Maintain clear passage of the porte-cochere and sidewalks into the building.
Assist residents and guests with information about the Association's amenities and services.
Ensure the safety and security of Residents and Guests, and the protection of the property.

Requirements

customer service

luxury experience

communication

flexibility

18+ age

background check

Reflect willingness to accommodate residents, Management and peer requests and ensure first class service.
Must be over 18 years of age and successfully pass a criminal background check and drug screening
Polished and professional presentation and demeanor
Always be available to partner with Concierge and Page.
Strong verbal and written communication
A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred
Be flexible and ready to assist with tasks not strictly related to the job description when necessary.

Benefits

Uniforms + dry cleaning services
Competitive salary + annual bonus
401(k) + company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass criminal background check and drug screening

Company

Overview

1984

Year Founded

The company was established in Irvine, California, marking the beginning of its journey from a local HOA property manager to a multi-regional specialist.

$750M

Annual Revenue

The company reported a significant revenue figure, reflecting its growth and operational success in the property management sector.

1996

CEO's Tenure

The current CEO, who began as a community manager in 1996, has played a pivotal role in the company's expansion and leadership.

2024

Headquarters Relocation

The company is set to move its headquarters to a new location in Irvine, a significant step in its ongoing development and operations.

Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises.
Delivers services like financial accounting, maintenance coordination, board and resident portal administration.
Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access.
Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations.
Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care.
Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews.
Noted for seamless transitions during acquisitions and relocations.

Culture + Values

We are committed to doing the right thing, always, and acting with honesty and transparency.
Our priority is to deliver unparalleled service and exceed client expectations.
We foster collaboration and trust among all team members, working together toward common goals.
We encourage creative solutions and embrace new technologies to improve the way we work.
We strive for continuous improvement and deliver the highest quality in everything we do.
We take ownership of our actions and are responsible for delivering results.

Environment + Sustainability

Net zero by 2030

Emissions Target

Aims to achieve net zero emissions through comprehensive sustainability efforts.

Committed to reducing its environmental footprint.
Implements green building practices and energy-efficient solutions.
Works with clients to achieve sustainability goals, including energy-efficient lighting and waste reduction programs.
Supports sustainable materials and technologies.
Maintains high environmental performance through regular audits and compliance.

Inclusion & Diversity

Committed to creating an inclusive and diverse workplace.
Prioritizes equal opportunity for all employees and promotes a culture of respect and inclusion.
Strives to maintain gender balance and diversity across all levels of the organization.
Has implemented strategies to ensure diversity in recruitment, leadership development, and employee engagement.
Focused on creating a workplace where employees feel empowered to bring their whole selves to work.

Articles

Great Place To Work Certification 2025

Action Named America’s Greatest Midsized Workplaces 2025

Role

Description

vendor coordination

security monitoring

cleanliness oversight

guest service

issue resolution

incident reporting

Maintain knowledge of all items discussed at daily Stand Up Meeting.
Clean and maintain common areas in the jurisdiction of the Door Host role when necessary.
Direct all vendors and delivery persons to the SOC.
Station at the entry, greet and hold the door for entering homeowners, residents, and guests.
Work closely with other team members to ensure smooth operations.
Secure taxicabs for Residents and Guests and assist with Uber / Lyft and other third-party driver service(s).
Remain in assigned post position, maintaining correct stance.
Immediately address and resolve all relevant issues ensuring Resident and Guest satisfaction.
Keep a quiet, respectful attitude with Residents and Guests.
Provide exceptional customer service to all residents and guests.
Assist Page with unloading resident vehicles and loading luggage carts on porte-cochere.
Greet all residents, guests and other visitors with the utmost expression of gracious hospitality and anticipate all guest needs.
Address inquiries and concerns promptly and efficiently.
Assist in the placement and removal of lobby rain mats and exterior floor mats.
Oversee entryway and maintain area to five star cleanliness standards at all times.
Report loiterers, suspicious persons and rule violators to Concierge on duty.
Maintain clear passage of the porte-cochere and sidewalks into the building.
Assist residents and guests with information about the Association's amenities and services.
Ensure the safety and security of Residents and Guests, and the protection of the property.

Requirements

customer service

luxury experience

communication

flexibility

18+ age

background check

Reflect willingness to accommodate residents, Management and peer requests and ensure first class service.
Must be over 18 years of age and successfully pass a criminal background check and drug screening
Polished and professional presentation and demeanor
Always be available to partner with Concierge and Page.
Strong verbal and written communication
A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred
Be flexible and ready to assist with tasks not strictly related to the job description when necessary.

Benefits

Uniforms + dry cleaning services
Competitive salary + annual bonus
401(k) + company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass criminal background check and drug screening

Company

Overview

1984

Year Founded

The company was established in Irvine, California, marking the beginning of its journey from a local HOA property manager to a multi-regional specialist.

$750M

Annual Revenue

The company reported a significant revenue figure, reflecting its growth and operational success in the property management sector.

1996

CEO's Tenure

The current CEO, who began as a community manager in 1996, has played a pivotal role in the company's expansion and leadership.

2024

Headquarters Relocation

The company is set to move its headquarters to a new location in Irvine, a significant step in its ongoing development and operations.

Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises.
Delivers services like financial accounting, maintenance coordination, board and resident portal administration.
Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access.
Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations.
Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care.
Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews.
Noted for seamless transitions during acquisitions and relocations.

Culture + Values

We are committed to doing the right thing, always, and acting with honesty and transparency.
Our priority is to deliver unparalleled service and exceed client expectations.
We foster collaboration and trust among all team members, working together toward common goals.
We encourage creative solutions and embrace new technologies to improve the way we work.
We strive for continuous improvement and deliver the highest quality in everything we do.
We take ownership of our actions and are responsible for delivering results.

Environment + Sustainability

Net zero by 2030

Emissions Target

Aims to achieve net zero emissions through comprehensive sustainability efforts.

Committed to reducing its environmental footprint.
Implements green building practices and energy-efficient solutions.
Works with clients to achieve sustainability goals, including energy-efficient lighting and waste reduction programs.
Supports sustainable materials and technologies.
Maintains high environmental performance through regular audits and compliance.

Inclusion & Diversity

Committed to creating an inclusive and diverse workplace.
Prioritizes equal opportunity for all employees and promotes a culture of respect and inclusion.
Strives to maintain gender balance and diversity across all levels of the organization.
Has implemented strategies to ensure diversity in recruitment, leadership development, and employee engagement.
Focused on creating a workplace where employees feel empowered to bring their whole selves to work.

Articles

Great Place To Work Certification 2025

Action Named America’s Greatest Midsized Workplaces 2025