Knowledge Management Specialist

Description

• Provide user assistance and basic training on KM tools, document repositories, and collaboration systems.
• Support records and information management in accordance with DoD and Air Force policies, ensuring information is accurate , accessible, and secure.
• Identify and suggest improvements to enhance usability and efficiency of KM environments .
• Administer SharePoint and related KM environments, including permissions, site structure, libraries, and document control.
• Maintain and update KM systems such as SharePoint, APAN, event portals, and After Action Review/Lessons Learned (AAR/LL) databases.
• Track and report KM usage metrics to measure effectiveness of collaboration tools and support continuous improvement.
• Coordinate with internal and external stakeholders to ensure smooth flow of information and data exchange between systems.
• Assist in developing and maintaining virtual communities of interest to promote collaboration, share lessons learned, and capture best practices across organizations.
• Support the deployment, configuration, and customization of SharePoint sites, ensuring proper functionality, user access, and compliance with security standards.
• Assist in developing, implementing, and maintaining knowledge management (KM) strategies to improve information sharing and collaboration across PACAF and ACC mission areas.

Requirements

• Ability to engage in and follow audible communications in emergencies.
• Understanding of information governance, taxonomy design, or workflow automation within SharePoint.
• Bachelor’s degree in I nformation S ystems , Knowledge Management, Communications, or related field.
• Working knowledge of DoD records management policies, metadata tagging, and data access controls.
• Experience assisting with KM metrics, dashboards, or knowledge capture processes.
• Ability to organize information logically and maintain consistency in records and document libraries.
• Proficiency with Microsoft Office Suite and collaborative platforms (Teams, OneDrive, etc.).
• Strong written and verbal communication skills and attention to detail.
• Familiarity with Microsoft SharePoint administration, content management, and permissions control.
• Experience supporting Air Force or Joint Command information environments, including APAN or DoD SharePoint.
• Relevant certifications (e.g., Microsoft Certified: SharePoint Associate, Knowledge Management Professional, CompTIA Security+).
• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to sit for prolonged periods at a desk and work on a computer.
• 1–3 years of experience supporting information management, collaboration platforms, or KM environments within the DoD or a similar organization.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance