Front Desk Agent

Chartwell Hospitality

Fully integrated real estate firm specializing in hotel acquisition, development and management.

Greet guests, manage check‑in/out, phone service, and handle transactions.

14 days ago ago

Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Franklin, TN

Office Full-Time

Company Size

1,200 Employees

Service Specialisms

Hospitality Services

Property Development

Design

Construction Management

Project Management

Consulting

Sector Specialisms

Hotel Developments

Hotel Management

Hotel Acquisitions

Hotel Ownership

Revenue Management

Data Analysis

Long-term Revenue Planning

Pricing Strategy

Role

Description

guest reception

customer service

Welcome and serve guests in person and over the phone everyday.
Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.

Requirements

problem solving

computer

cash handling

credit card

Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Benefits

Voluntary Life
Travel Discounts
401-K with match
Short Term Disability
Professional Growth and Development Opportunities
Supplemental Benefits
Life Insurance with AD/D

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 2003

Year Established

The company was established in 2003 in Nashville, Tennessee.

$1.75B Acquisitions

Hotel Projects Investment

They’ve executed over $1.75 billion in hotel acquisitions and developments across multiple U.S. states.

26 Hotels Owned

Current Portfolio

They own and manage around 26 hotels, with several under development.

$Million Deals

Development Scale

Typical deals include multi-million-dollar property developments, sales, and long-term operational partnerships.

The firm has evolved from a small hospitality venture into a national hotel powerhouse.
Their portfolio blends branded limited- and full-service hotels, including Hilton, Conrad, and Home2 Suites.
Chartwell often co-develops large mixed-use projects—such as Nashville’s Broadwest—combining hotels with offices and residences.
Services span the full hotel lifecycle: development, revenue management, renovations, sales & marketing, accounting, and operations.
They’ve earned awards from Hilton for excellence in new builds, including for Conrad Nashville and Hilton Cool Springs.
They own and manage around 26 hotels, with several under development in high-growth regions like Middle Tennessee.

Culture + Values

Commitment to excellence and continuous improvement
Integrity in all our business relationships
Passion for hospitality
Respect for individuals and their contributions
Responsibility in all actions and decisions
Creating memorable experiences for guests

Environment + Sustainability

Net Zero by 2050

Carbon Target

Net zero carbon target commitment aiming to achieve zero net carbon emissions by 2050.

Commitment to sustainability practices across all operations
Energy and water conservation initiatives
Waste reduction strategies implemented across properties
Investment in eco-friendly building materials and technologies
Partnerships with environmental organizations to promote sustainability

Inclusion & Diversity

Support for gender equality in the workplace
Active recruitment efforts to maintain diverse teams
Promotion of a culture that values different perspectives
Implementation of mentorship and development programs for underrepresented groups
Continuous tracking and reporting of gender diversity metrics

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