Neighbour assistant (Full time, up to 12 months)

Accountability – You’ll take ownership of tasks and responsibilities, ensuring neighbourhoods are well maintained, safe, and welcoming for all customers.

You’ll provide day-to-day support across our neighbourhoods, helping to maintain safe and secure homes, assisting customers with queries, and supporting colleagues in delivering excellent housing services. You’ll be the first point of contact for customers and will ensure our communities are vibrant, well-managed, and thriving.

Customer driven – You will be the first point of contact for our customers, helping them feel safe, supported, and heard.

Champion communication – You’ll keep customers informed, work closely with colleagues, and foster strong relationships to resolve issues and improve neighbourhood life.

• Support the neighbourhood managers with higher risk cases where appropriate.
• Build relationships and act as an ambassador for Selwood Housing with partner agencies and residents, to develop initiatives which enable the neighbourhood to develop and improve residents quality of life.
• Report safeguarding concerns, where identified, to the appropriate local authority.
• Deal with general tenancy correspondence and enquires as appropriate, ensuring accurate records are maintained, liaising with colleagues and other departments as necessary.
• Deliver an excellent, consistent and responsive housing management service to the patch area, whilst working alongside all appropriate agencies and stakeholders to ensure that neighbourhoods are managed effectively.

Please note: Successful candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. Additionally, a full and valid UK driving licence and access to a vehicle for business use is essential for this role.

• Ability to prioritise and manage changing workloads.
• Experience in housing organisation/or equivalent public-sector organisation.
• Good communication skills – written and verbal.
• A minimum of GCSE or O’ Level standard or equivalent.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

Generous holiday entitlement

Competitive salary

Cycle to work scheme

A supportive team environment where your contribution really matters.

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

Ongoing training and development

Competitive pension

Flexible working opportunities

Life assurance

Develop and learn – You’ll have opportunities to grow your skills and build a career supporting communities.