Customer Service Representative - Auburn at Taylor Metal Products in Auburn, WA | Kablio

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Customer Service Representative - Auburn

Taylor Metal Products

Taylor Metal Products specializes in metal solutions for diverse industries, offering precision and innovation.

Assist customers, advise on steel roofing products, handle orders & support sales

12 days ago ago

Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Auburn, WA

Field

Company Size

50 Employees

Service Specialisms

Metal Roofing

Metal Siding

Energy‑Efficient Solutions

Eco‑Friendly Solutions

Expert Project Guidance

Delivery & Logistics Management

Self‑Storage Solutions

Metal Processing

Sector Specialisms

Residential

Commercial

Agricultural

Role

Description

error resolution

drawings prep

estimating

product recommendation

policy compliance

client support

Resolve or clarify any errors and/or discrepancies with appropriate departments
Prepare drawings, estimates, and bids that meet specific customer needs.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Recommend products to customers, based on customers' needs and interests.
Maintain compliance with all company policies and procedures
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Follow established administrative and clerical procedures
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Requirements

construction

computer

high school

product knowledge

sales support

Construction Industry related exp. preferred
Intermediate computer skills
High school degree or equivalent preferred
Demonstrate extensive product knowledge
1 yr.+ Sales Support exp. required

Benefits

Medical, Dental, and Vision insurance
Paid Sick Time
Employer matching 401k
Paid Holidays
Paid Vacation Time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1980s

Year Established

The company was established in the early 1980s.

Excels in providing high-quality, custom metal products for a range of sectors, including industrial and infrastructure.
Focus on precision and quality, completing numerous complex projects, from large-scale commercial buildings to specialized industrial machinery.
Known for advanced manufacturing techniques and ability to meet tight project deadlines without compromising on quality.
Strong presence in the construction and industrial sectors, supplying critical metal components for infrastructure and manufacturing needs.
Specializes in creating customized solutions for unique client requirements, often solving complex challenges in the process.

Culture + Values

Integrity - We are committed to acting ethically and with integrity in all business activities.
Customer Focus - Our customers are at the center of everything we do, and we strive to meet and exceed their expectations.
Innovation - We embrace new ideas and technology to stay ahead of the competition and continuously improve.
Excellence - We are dedicated to producing high-quality products and services.
Teamwork - We work together across functions, locations, and cultures to achieve shared goals.
Safety - We prioritize the safety and well-being of our employees, customers, and communities.

Environment + Sustainability

Net-Zero by 2050

Carbon Emissions Reduction Target

Committed to achieving net-zero carbon emissions by the year 2050 through strategic sustainability initiatives.

Committed to reducing environmental impact through continuous improvement of processes and products.
Sustainability practices include waste reduction, energy efficiency, and water conservation.
Utilizing recycled materials in production to minimize raw material consumption.
Investing in energy-efficient technologies and sustainable manufacturing practices.

Inclusion & Diversity

Articles