Internal Account Co-Ordinator

Description

• Assist with the preparation and follow-up of quotes, proposals, and tenders, maintaining accurate records and ensuring timely client responses. Maintain up-to-date documentation within the CRM or service management system, including job files, compliance documentation, and customer reports
• Manage job scheduling, tracking progress, and monitoring completion status to ensure deadlines and service levels are met. Liaise between sales, service, and operations teams to maintain clarity on job requirements, priorities, and client expectations
• Be the primary point of contact for customer inquiries, account updates, and all client communications, ensuring prompt and professional responses. Support customer relationship management by providing consistent, reliable service and proactive communication
• Coordinate billing and administrative support by verifying completed work orders, ensuring accurate invoicing and job costing, and working with accounts receivable to resolve billing issues. Ensure all work orders and documentation meet regulatory, safety, and company standards for fire and life safety system

Requirements

• Experience preparing quotes, proposals, or similar documentation, along with strong administrative skills for maintaining accurate records and CRM systems
• Background in scheduling, workflow management, or operations support, including tracking job progress and coordinating between internal teams
• Experience in internal account management/coordination/B2B customer service, with the ability to manage inquiries, provide updates, and maintain strong client relationships
• Familiarity with billing processes, job costing, and compliance or quality-assurance documentation

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance