Director of Operations (State & Military Services)

Description

Builds Effective Teams & Network

• Deliver on AW system metrics.
• Operate water/wastewater systems in compliance at all times.
• Responsible for business development, regulatory and community outreach work.
• Lead employees and processes to achieve efficient operations and service excellence.
• Primary responsibilities include managerial oversight and providing strategic leadership for the assigned project/operating locations in Hawaii.
• Oversee the regional capital investment program (planning, procurement, delivery, close-out) to ensure that it meets the requirements and needs of the installation and other key stakeholders where applicable.
• Lead State and Military Services Group/Contract Services Group (MSG/CSG) operations in the state of Hawaii.
• Achieve compliance with all contractual service delivery requirements and ensure compliance with all applicable federal contracting compliance and Department of Defense rules and regulations. (Military Service Group Only)
• Maintain contractual compliance.
• Implement AW Employee performance management plans.
• Lead business development efforts for regulated and non-regulated operations if needed.
• Work with the federal government on contracting matters, including negotiating price and scope changes, and overseeing Contract Modifications. (Military Service Group Only)
• Interact with elected and appointed officials, PUC commissioners, community representatives.
• Ensure public and employee safety in service delivery.
• Oversee operations and capital activities for groups of contracts for the Military Services Group or the Contract Services Group (MSG/CSG).
• Manage the safe and reliable operations of water and wastewater utility systems.
• Develop corrective action plans for expense items that exceed budget, or revenue.
• Achieve approved financial targets, and financial reporting deadlines for operations, maintenance and capital construction programs.
• Communicate regularly with employees. Ensure employee awareness of, and compliance with prescribed AW Policies and Procedures.
• Maintain compliance with environmental and safety regulations and ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Monitor and manage the capital program schedule and financial performance at regional level where applicable.
• Foster employee growth and development through guidance, training, coaching, and succession planning.
• Has ultimate responsibility and accountability for operational and capital success, capital program delivery, financial performance, contract compliance, and customer satisfaction across multiple operating locations in Hawaii.

Requirements

Drives Vision & Purpose

Strategic & Learning Agility

Situational Adaptability

• Effective communication skills written & oral.
• Excellent organizational and prioritization skills.
• Working knowledge of managing and implementing capital improvement programs.
• Strong team leader and influencer with good relationship & networking skills.
• Standard office environment including operating plant visits.
• PE and/or water/wastewater operator license desired.
• Ability to interact with a diverse range of individuals and possess excellent functional / technical skills.
• 15+ years of management experience in Water/ Waste/Wastewater industry and business experience.
• Strong public speaking experience.
• Experience in contracts with the Department of Defense or other federal government agencies.
• Working experience with federal contract management and negotiation.
• Ability to troubleshoot complex problems, beyond area of expertise to ensure safety, environmental, financial, regulatory compliance, personnel, governmental contracting, and individual base issues are addressed effectively.
• Process-orientation mindset, and comfortable with driving change management activities.
• 25 % across operating units and bases.
• Strong IT skills - proficient in MS Office especially Excel, Word, and PowerPoint, and comfortable with integrating technology into operational and capital processes.
• BA/BS in Engineering, preferred or relevant equivalent experience.
• Effective leadership and management. Demonstration of visible “leadership-by-example,” and values-based leadership.
• Working knowledge of water and wastewater system operations and maintenance requirements, including regulatory compliance.
• Ability to resolve complex issues, and achieve outcomes that effectively balance customer, company, and employee requirements.
• Negotiation skills and experience, preferably within the context of federal contracting.

Benefits

$145,600 - $231,400

• In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
• The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
• American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Training + Development

Interview process

Visa Sponsorship

Security clearance