Service Coordinator

Description

• Prepare and process service-related paperwork, including work orders and billing documents.
• Coordinate service appointments and manage technician schedules.
• Maintain accurate service records, customer files, and documentation.
• Accurately enter daily timecards for service technicians into the system.
• Track service requests and ensure timely job completion and customer satisfaction.
• Respond to customer inquiries via phone, email, and in-person, providing excellent service and follow-up.
• Dispatch service calls to technicians based on availability and job priority.
• Support the Service Manager and team with general administrative tasks.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong attention to detail and organizational skills.
• 2+ years of clerical, administrative, or customer service experience in a service, manufacturing, or technical environment is required.
• Familiarity with dispatch or ERP systems is a plus.
• Ability to prioritize tasks and manage time effectively in a fast-paced setting.

Benefits

• Collaborative and innovative work environment
• Paid time off and holidays
• 401(k) with company match
• Competitive salary and bonus structure
• Professional development opportunities
• Comprehensive health, dental, and vision insurance plans

Training + Development

Interview process

Visa Sponsorship

Security clearance