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Customer Service Representative
Fire Fighter Sales & Service Company
Coordinate service technicians scheduling and dispatches, ensuring customer satisfaction and efficient resource allocation.
14d ago
Junior (1-3 years)
Full Time
Warrendale, PA
Office Full-Time
Company Size
176 Employees
Service Specialisms
Fire Protection Services
Fire Equipment Sales
Fire Suppression Systems
Fire Extinguisher Inspection
Fire Alarm Systems
Emergency Lighting
Fire Safety Consulting
Fire System Installation
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Role
What you would be doing
service scheduling
appointment coordination
customer communication
issue resolution
service management
internal communication
- Evaluate and organize service routes to ensure efficient technician scheduling and resource allocation.
- Schedule service technicians for customer visits and coordinate follow-up appointments as needed.
- Occasional phone and in-person communication with customers and technicians are required.
- Identify and resolve customer issues promptly to ensure a high level of satisfaction and service quality.
- Job Summary:** The Customer Service Representative plays a key role in ensuring excellent customer service by efficiently scheduling and dispatching service technicians to customer sites. This position is responsible for managing service requests, maintaining clear communication with both customers and field staff, and assisting in the resolution of customer issues in a timely and professional manner. The service coordinator helps ensure that service operations run smoothly, efficiently, and in alignment with company standards.
- Maintain clear and professional communication with customers and internal staff, including technicians and management
What you bring
microsoft office
problem solving
customer service
attention to detail
multi-tasking
high school
- Proficiency in Microsoft Office, especially Word and Excel (word processing and spreadsheets).
- Strong verbal and written communication skills for effective interaction with customers and team members.
- Demonstrated good work history, including reliable attendance and strong work ethic.
- Must be able to sit, stand, and use a computer for extended periods.
- 1-3 years of proven customer service experience, demonstrating strong interpersonal skills.
- 1-3 years of experience in scheduling or routing service technicians, drivers, or product deliveries.
- Ability to multi-task and prioritize in a fast-paced environment.
- Highly organized with excellent attention to detail.
- Self-motivated and able to work well both independently and as part of a team.
- Standard daylight shift, Monday through Friday.
- High school Diploma or equivalent required
- Solid problem recognition and solving abilities.
- Optional supplemental benefits
- Paid time off (PTO) available during your first year of employment.
- Business casual office environment
- Seven (7) paid holidays annually.
- Employee referral program with rewards for recommending qualified candidates.
- 401K Plan with Safe Harbor Match, including both traditional and Roth options.
- Company-paid life insurance and long-term disability insurance
- Medical, dental, and vision insurance plans.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company may perform background checks as part of the hiring process.
People also searched
Company
Overview
1946
Year Founded
Established as a modest extinguisher supplier, laying the foundation for future growth.
$50+ Million
Annual Revenue
Reflects the company's significant contribution to the regional fire protection market.
60+
Service Vehicles
A robust fleet enabling extensive service coverage for installations and emergencies.
- Family‑owned and WBE‑certified, headquartered in Warrendale, PA, serving Pennsylvania, Ohio and West Virginia.
- Delivers complete solutions including fire alarms, sprinkler systems, clean‑agent and industrial suppression, extinguishers, hood systems, emergency lighting, and vehicle/marine systems.
- Also offers certified fire extinguisher training with live burn simulators and 24/7 emergency service coverage.
- Works across sectors such as industrial facilities and government institutions as well as commercial, institutional and residential properties.
- They act with integrity in every action.
- They demonstrate a strong commitment to safety and quality.
- Their service is customer-focused.
- They prioritize innovation in their service and products.
- They value teamwork and collaboration.
- They maintain accountability at every level.
- Commitment to reducing carbon footprint
- Incorporating energy-efficient systems in operations
- Sustainable product offerings
- Monitoring environmental impact regularly
- Focus on minimizing waste and emissions
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