Operations Technology Customer Support Specialist at Related Affordable in Illinois, United States | USD88,000-100,000 | Kablio

Role

Description

issue logging

system analysis

troubleshoot

policy updates

vendor support

best practices

Ensure all support issues are logged and resolved or assigned appropriately within the service desk system, prioritizing tasks and addressing recurring issues efficiently.
Attend regular meetings with support staff to focus on system analysis, improvements, and standards.
Troubleshoot and support RAM regional staff with property management system software inquiries, coordinating meetings with super users and regional staff to resolve site-specific issues.
Stay updated on policy changes and ensure updates are communicated effectively regarding system-level documentation and processes.
Provide comprehensive support for all property management system products and address system-wide issues in collaboration with vendors, ensuring effective communication with business users.
Draft and distribute communications regarding best practices, system updates, and notifications during outages or global issues.

Requirements

property software

regulatory compliance

lihtc

hud

3+ years

communication

Familiarity with property management software.
Willingness to embrace feedback and continuously improve.
Knowledge of regulatory compliance for property management systems, including LIHTC and HUD programs.
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
3+ years of experience in property management system implementation, IT systems, or operations within the real estate or affordable housing industry.
Excellent attention to detail and the ability to manage and prioritize multiple tasks effectively.
Must be able to adjust schedule as needed to ensure appropriate levels of support.
Strong communication skills with the ability to effectively engage with diverse employee populations.

Benefits

Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Lots of paid time off (19+ days!) – we value your life outside of work.
Mental health resources, such as counseling, are available to our team members
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
Remote opportunity, supporting a group of properties which may be in different US time zones.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A leader in developing and managing affordable housing across the U.S.
Driven by a commitment to improving communities and providing quality homes.
Delivers innovative, sustainable housing solutions for low- and moderate-income families.
Projects span urban and suburban areas, aiming to enhance neighborhoods and support local economies.
Specializes in the acquisition, development, and management of affordable housing properties.
Focuses on long-term community impact, ensuring affordability and access to essential services.
Partners with government agencies, non-profits, and other stakeholders to maximize opportunities.
Known for transforming neighborhoods through well-designed, resilient, and community-oriented housing.

Culture + Values

We believe in the power of affordable housing to change lives.
We are committed to providing high-quality, sustainable, and community-oriented housing.
We prioritize innovation, efficiency, and excellence in every project we undertake.
We strive to make a meaningful impact in the neighborhoods where we work.

Environment + Sustainability

By 2050

Net-Zero Goal

Targeting net-zero carbon emissions to combat climate change.

Committed to sustainability, integrating green building practices in every project.
Developments adhere to high environmental standards such as LEED certification.
Incorporate energy-efficient technologies and renewable energy systems to reduce environmental footprint.
Focus on reducing waste, water usage, and overall energy consumption in all developments.

Inclusion & Diversity

We are dedicated to fostering an inclusive workplace where all employees are valued and respected.
We aim to build diverse teams and provide equal opportunities for all.
Gender diversity is a key focus, with initiatives in place to support women's advancement in the workplace.
We regularly measure and track progress toward achieving our diversity and inclusion goals.

Articles

Affordable & Workforce Housing overview

Related Companies (Wikipedia)

Role

Description

issue logging

system analysis

troubleshoot

policy updates

vendor support

best practices

Ensure all support issues are logged and resolved or assigned appropriately within the service desk system, prioritizing tasks and addressing recurring issues efficiently.
Attend regular meetings with support staff to focus on system analysis, improvements, and standards.
Troubleshoot and support RAM regional staff with property management system software inquiries, coordinating meetings with super users and regional staff to resolve site-specific issues.
Stay updated on policy changes and ensure updates are communicated effectively regarding system-level documentation and processes.
Provide comprehensive support for all property management system products and address system-wide issues in collaboration with vendors, ensuring effective communication with business users.
Draft and distribute communications regarding best practices, system updates, and notifications during outages or global issues.

Requirements

property software

regulatory compliance

lihtc

hud

3+ years

communication

Familiarity with property management software.
Willingness to embrace feedback and continuously improve.
Knowledge of regulatory compliance for property management systems, including LIHTC and HUD programs.
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
3+ years of experience in property management system implementation, IT systems, or operations within the real estate or affordable housing industry.
Excellent attention to detail and the ability to manage and prioritize multiple tasks effectively.
Must be able to adjust schedule as needed to ensure appropriate levels of support.
Strong communication skills with the ability to effectively engage with diverse employee populations.

Benefits

Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Lots of paid time off (19+ days!) – we value your life outside of work.
Mental health resources, such as counseling, are available to our team members
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
Remote opportunity, supporting a group of properties which may be in different US time zones.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found